CyberGhost: Safe & Private VPN 4+

Serves its purpose wonderfully

I was on the market for a VPN service for a while now, I live abroad and just didn't find it fair paying for a streaming service and not getting all the shows available because of my location even though I paid them American coins so I was tired of it. I searched and searched for VPNs and almost went with ExpressVPN until I saw CyberGhost and everything about it appealed to me especially the yearly price that really gives you 18 months of service for like $42dlls instead of the $140 for 18 months from the above mentioned VPN service. I read reviews, comments and decided to get it since it has a money back guarantee but I'm sure now I won't be needing it because this does everything we want. I can browse US websites and streaming services where I live with no problem and the speed is for the most part amazing (sometimes theres barely a lag but it fixes itself quickly), honestly a freaking heaven sent lol. If you want an affordable VPN that's safe and doesn't cost you a ton with the same tools as ExpressVPN then I def recommend CyberGhost :)

Developer Response ,

Hi, Ghostie! Thank you for your detailed feedback. It's great to hear you found our service and our app to your liking. Happy streaming!

QA: Does it work likes you’d expect it to?

Service does not behave as expected. Long delayed before being actually connected? The naming of nodes while well intended for customer enablement I found confusing and even after finding a node, it was laggy like just to connect. That time to connecting, their delay, just is disorienting. After wasting time on check this check that I just wanted out. Cancellation process was odd: you cancel the renewal but your actual actual cancellation must be made via contacting support via a buried little statement in the initial “cancellation” email. If you’ve succeeded in making a refund request, your not gonna be refunded until your forced to reply to their support email about speeds and other deficiencies. They’ll even threaten to close out your support ticket citing they’re received no response on the very ticket that is only about a refund they claimed would be pain free. Not a great customer journey. Just make the product work as expected. Dump the cringy exit survey that doesn’t even include a comment block. Why not engage w me like right after first session, if something behaves unlike a competitor, then address it. By the time a customer is requesting a refund, they’re not needing some tear-filled sad to see you go exit signs. The UI is fair but could use an improvement esp around fast node switching etc. Will eval again in 3 years.

RIP OFF

I signed up for this service about a year ago. I unfortunately paid a whole year in advance. I had the service on my iPhone and decided to try it on my Windows laptop. About 6 months into my subscription , I came across an article saying that CyberGhost sold itself to a company that was known to put spyware in their applications. And CyberGhost could no longer be trusted. So I ran a spyware scan on my laptop and sure enough, it found a known spyware script embedded in the CyberGhost app on my laptop. I immediately removed CyberGhost from my laptop and iPhone. I contacted the CyberGhost website, logged in and cancelled my auto renew. I thought I was done with CyberGhost. It’s been six months, and a week ago, CyberGhost charged my credit card for another full year. I sent an email asking for a refund, telling them I removed their app 6 months ago and turned off auto renew. They answered my email asking if I was satisfied with their answer. I replied saying I didn’t get an answer. Then I got a survey asking how satisfied am I with how they handled my complaint? So on the survey, I found out that if you click on anything less then 5 stars, it dumps you out and takes you their FAQ page. If you click on 5 stars, then it lets you take the survey. Don’t spend your money with CyberGhost. You’ll be sorry. They never issued a refund or followed up with me.