Cync (the new name of C by GE‪)‬ 4+

I received two GE Cync lightbulbs complimentary for testing purposes. The Cync app is very user friendly. The process of setting up the light bulbs that I had received was very easy and the directions were very straightforward. For example, the light bulb that you are setting up will 'blink' and the app will walk you through the process of setting them up, one lightbulb at a time. I had one small issue where the firmware for the lightbulbs failed to update on the first try; however, it worked on the second go. I like that you can really customize the app to make it more personal to you through being able to name things, set custom photos, set schedules, etc. You can also save favorite colors as well. I think that it's neat that you can have multiple 'scenes' with the option of creating a schedule for each. For example, you could have the lightbulbs turn on when you are waking up and have them turn off when you are going to bed. I also think that it's neat that you can use Alexa, Google Home, and/or HomeKit/Siri to configure the lightbulbs as well. I would suggest having the option to customize the colors/brightness of the lightbulbs when you are creating a new scene vs creating one and then having to go back to the home screen to do so. Overall, the app works well and is user friendly. I would recommend it to a friend!

Thank you so much for the extensive review. We certainly appreciate you taking the time to test out our new app and sharing your experiences and feedback. All feedback and suggestions are greatly appreciated and will be shared with our development team for future improvements. Thank you and we hope you enjoy your new lights. -Cync Support Team

I received this product complimentary for testing purposes. I followed all the directions on first set-up. I made sure my bulbs were less then 40 ft apart. The instructions were very descriptive to follow. I appreciated the labeling of the lights, being able edit and group the lights together or separate. The editing of the lights made it quite easy to figure out which one was being edited with the lights blinking, I especially like that feature and made it helpful to follow overall. I do like the back button during trying to sync the WiFi to the bulbs. When I entered the description of my WiFi it didn’t do a full search of my WiFi until I hit the back button to search. Once I got the WiFi and Bluetooth together set-up it was simple to change the colors and add other features. I liked the guidelines, buttons and easy instructions to follow. Great reminders to follow along the way as well such as, making sure the bulbs are connected to WiFi. Also, the mention of Bluetooth and WiFi on your phone matches the WiFi on the app is helpful as well. One thing I would change, is in the area of the setting or location I would add or make a different color to the “+” (upper right hand corner) when trying to update the setting, it is the same color as the screen, which made it challenging to see. Once my settings, labels WiFi and Bluetooth were all connected, set up of light bulbs was simple to change as well.

Thank you for such valuable feedback! I will be sure to forward this information to our development team for future improvement. Thank you for reviewing our new app! -Cync Support Team

So essentially, I've had my Cync light bulbs in my room for a while now and any time they go bad I replace them. The app is really good and it has a lot of fun settings and it's easy to use for the most part. The thing I get frustrated with is when one of my lights randomly starts to stop working and no matter what I do it won't work. It's not because it needs to he replaced, because I bought this new set about 2isn weeks ago. And I'm really frustrated because my phone could be RIGHT NEXT to my lights but it keeps saying to try again it to reset it. And it will take my at least 30 minutes to an hour for my lights to reset itself and for my lights to reconnect. Honestly, it's not bad every once in a while but when it's happening like 2-4 times a month it starts to get really annoying. Especially when they stop working right before you have to go to bed. For example, my lights will not turn off and I've been trying to reconnect them for maybe like 45 minutes? My lights will not reset and my phone will not connect to the lights. It's a really great app and the lights are really nice, but the constant disconnection is extremely aggravating and it's causing me a lot of trouble. So, even though it's a great app, I think it should be like a 3 or 4 star rating because this is constant, it takes up way too much time, and it's really just not great quality. Like I have better things to do than waste like an hour just to get an hour less of sleep.

Hello - Thank you for your review. I’m sorry to hear you had a frustrating experience, and really appreciate you bringing this to our attention. We would love the opportunity to find the underlying cause of why your devices and app are not maintaining a reliable connection. We recommend reaching out to us at 1-844-302-2943 so we can assist. -Cync Support