Dallas 311 4+

The new version of the 311 app is a downgrade.
I’ll input an address for a request and then whenever I submit it, I notice that is has put the location of the request as my current location and not the address I submitted. Photos take forever to upload, sometimes not at all. And sometimes between steps in the request form where it switches screen (when you hit next), the next page does not load so you’re just stuck on a blue screen, and then you have to restart the app and redo the whole request.

UPDATE: You all finally updated it today, yet you didn’t bother resolving any of the issues we have taken the time to post in regards to. So to sum it up, you all could care less.

Now when I see potholes, I simply do my best to dodge them and continue on. There’s no use pulling over and wasting 10 minutes of my time, trying to report them on the now complicated 311 app. The streets are becoming more of an obstacle course and can only assume it’s because less folks are taking time to report these things. When I see flashing inop traffic signals, same thing, I just continue on. Seriously, it’s a royal pain to report these things through this app now. So why should we even bother? The positive reviews must be coming from the app designers and/or city employees.

Some designer got too fancy for his/her own good. This should be a simple tool but the new interface squashed it. I frequently used the old app because it was simple to use. It meant I could quickly report pot holes, water infractions, and other city issues faster than I could phone 311. I reported on the fly, including at stop signs or street light. Now? It’s too detailed, too many questions and appears built for a computer not mobile device. Dumb it down, folks, unless you’re really trying to reduce reports.