Dave & Buster's Ding Ding Din‪g‬ 4+

I get gift cards through my employer from time to time and would like to use them to take advantage of the special in-app offers only to find out that a credit card is the only option. I also found out we can’t redeem the offer in store. Please update your app to allow gift cards and waxen the option of PayPal. Some people don’t have credit or debit cards for personal reasons but either of those added to the app would allow us to continue visiting your establishment. I will update my rating when this is available.

Thank you so much for the feedback! It's critical to hear in order for us to do better!

I love Dave & Busters along with my family and friends but there are seldom offers like there used to be. I got so excited this week when I saw the $50 for $25 offer pop up in my app. Unfortunately, after 3 days of trying different methods to pay and claim the offer in the app I keep receiving the same error message stating there’s a problem on their end and they’ll work to resolve it.
It has been almost a week and the problem is still not addressed or fixed in the app plus the offer is about to expire. I called customer service regarding the issue to see if they would take payment over the phone to redeem the offer only to be informed they could not help or accept payment and that these offers can only be processed through the app (when it works). Additionally, I was informed that the offer would not be honored if I went to D&B in store either. This was a very disappointing experience. Please fix the app issues and provide more offers that customers can actually redeem and that can be honored whether in app or in store in situations like these when there are technical errors on D&B’s end but the customer is the one who gets slighted. Thank you.

Completely understand your position and the frustration this whole experience has caused. This feedback is incredibly important and allows us the opportunity to make necessary improvements. Thank you for sharing!

UPDATE: Was given a hotline number to call, which is one I’ve already tried to call to resolve this issue. Hotline gets you to hold music and either cuts you off or asks you to leave a number and message for a call back. Tried that before I ever played the review. I’ll let y’all know when they’ve called me back.

This app has so much potential, but half the time it doesn’t work. If I’m on WiFi, it says there’s was an error loading my info. If I load my power card in app, it won’t go to my rewards half the time. My rewards somehow went from 80 points to 3.6 points with no notification. I have no clue how that happened. If I hit the threshold, my chip balance doesn’t reflect it. I even brought the issue up in Dave and Busters, and the employees acknowledged the app didn’t work most of the time. I’ve emailed through the app a week ago and have yet to get a response.

We're so sorry for the trouble! Please give our hotline a call to help you get this solved! 844-515-5157