D&B Rewards 17+

I think, as a father and avid Casino player, D&B is just as, if not more, fun that going to Casino. Granted, the D&B close to me does NOT have bowling or billiards, it still brings joy to hit jackpots there. JP’s are more likely at a casino and my daughter & friends can play at D&B where they can’t at a Casino. I could drop $200 at a casino and leave with NOTHING. So, I leave ticked off. At D&B I can drop the same $200 all the while eating good food, play all kinds of games, leave there with a prize and most importantly, spend time with my daughter & her friends. Watching them lsugh, have fun and being with my family makes D&B BETTER in a long run over a Casino. Oh…Wednesday half off games is a BRILLIANT marketing tactic that D&B does. Games cost 7 tokens normally but Wednesdays..3.5 tokens. More bang for your buck. Aawesome!

I do have a complaint about the staff. Minor complaint but still one none the less. It takes FOREVER to get your drinks, then when you DO get drinks, it then takes forever to order. The chef’s/ Cooks do an amazing job getting food quickly but the waiters/waitress’s really need to check on customers more often. I should not gave to go to the bar to ask for…anything but find myself asking for extra ranch, a straw, a drink, etc…. So, I still love the place but either add more staff or train them to be more diligent and caring to patrons
Thank you

Reading reviews like yours is almost as fun as a day at D&B!

I was hesitant to try Dave and Busters Because it’s a chain and I have 5 children. We go to a local place that is very similar to Dave and Busters on Wednesday nights for half Off night. We found out Dave and Busters had half off night on Wednesdays as well on arcade games. I love the app on the phone. I can honestly say the service has been top notch from every employee we have encountered. The minute we walked in we loved the people at the front desk. They were patient and explained everything to us even though it was late. The bartenders don’t ignore u even if u are asking for a water or refill. They are fast and kind. The maintenance guy that fixes the machines is so freaking fast. He really does a great job. The VR people were their in a minute as soon as my daughter bought a VR on the app. The girl that closes in the ticket shop is like the kindest most patient girl. U can imagine with 5 kids trying to pick things out around closing it’s probably exhausting and annoying but she is sooooo sweet to us. We also get 150 more credits per $100 we spend then the local place. We will be back next week! Ty guys at Tempe Marketplace for being a class act !

Remember that time you had the winning-est day? That day was this day. Thanks for the review!

I’ve had so many problems with them. The app repeatedly causes me problems and I’m forced to call into get help when it does. I’ve called an hour before close and get a few times it says they’re already closed and leave a message. The best was when I called 2 hours before the sat that they close and when I went to leave a message it told me the voicemail was full and couldn’t get any more messages. I used the new Gambit feature in the app and what a headache! I won and when going to cash out my prize tokens into chips I keep getting an error. I called D&B cust. Service and the first person didn’t even know what gambit was so I had to explain it to them. They said they’d have a manger from the app department call me back the next day. A week later no call so I had to call them again. Got a new person and she knew what gambit was and when I told her the issue she said that gambit is for money not dave and busters chips. I had to explain it twice until she understood and then told me that I need to call gambit. I had already done that and got the tokens turned into chips so the rep said that they aren’t good at dave and buster!!! I had to wait while she read the purpose of the app and that it CAN be turned into chips. After over an hour of talking and holding she finally understood it and I got my chips. This has been a problem every time they get a new feature in the app.

We're sorry to hear about the consistent issues you've experienced with our app and team member's knowledge. We will share this feedback with the teams so we can level up this experience.