Dayforce Wallet: On-demand Pay 4+

Funds stolen! Fraud! No security protecting employee funds!

Do not use. As someone with years of payroll and Human Resource experience, I cannot recommend this app or debit card to ANY employee or employer. This app/debit card does not protect employee funds. My card was used to make a fraudulent purchase to the tune of $786 at Target in Brooklyn, New York and I live in South Carolina. I have provided supporting documents showing my location at time of fraudulent purchase and they continue to deny my claim. I’ve asked for the contact information for the investigation department, investigation documents, and a call back from a supervisor on three occasions, and am told they do not have this information, nor can they tell me what was done on my behalf, only that my claim is denied. In addition, I have not received a call back from anyone. Do not use this app or organization.

Developer Response ,

We take security very seriously, and want to help resolve this. Please call our support team at 1-877-723-7434 so we can connect you with someone who can assist.

Fraud

I used this service only once and never again. I had a transaction listed that I did not do and I tried calling the customer service number. I typed in the account number 3 times correctly and each time it said it was incorrect. A cs rep got on the phone but disconnected me after I gave my phone number for verification. The second call, I got a cs rep again because again it stated my account number was incorrect. I then gave them my phone number and date of birth for verification but then insisted I give the last 4 digits of my social security number. I asked them if they could see the number and they said yes so I told them only the last 2 numbers and stated that since I’d had such issues with the phone service not accepting my number, I wasn’t comfortable giving the last 4. If they could see the numbers, they should have been able to verify by my giving the last 2 only. The rep insisted they couldn’t so I asked for a supervisor. He refused to get a supervisor. Sorry but that is another huge red flag. Transaction that wasn’t mine, invalid account number while I was holding the card, disconnected after the first call, refusal to get a supervisor. All this seems pretty shady to me so I will not be using the service again. Fortunately it was not a large amount of money since I can’t get it back.

Crazy fees

I love Dayforce and I did have a five point rating but after realizing all the fees, they charge just to slide my card at Food city, the gas station or anything. I get charged a transaction fee to slide my card. Now I understand a fee to transfer the money to my account, my actual bank account, but even having my day card hooked up to my PayPal and using
It that way, without transferring funds and leaving my money on Dayforce card, connected to my PayPal. If I pay for something that way, I get a transaction fee. The higher, the transaction amount, the higher the fee. If it wasn’t for that, I would probably use Dayforce more than PayPal, cash app or Chime. But once I noticed how much money they were taken for me just to slide their card. I only use it transfer my money to my bank account. I would definitely give a five star rating but due to that it’s 3 1/2 or five stars I do appreciate and enjoy day and being able to get my daily funds if needed. It’s just unfortunate about the fees, especially if you are having to get money just to get.