DB Navigator +4

Payment declined no matter what

For some reason all my methods of payment are being declined and I can’t buy any tickets in the app. My cards work fine otherwise and Apple Pay has never given me any issues so far. The worst thing I’d that I’m not sure what the issue is since the app’s feedback is just that the payment has been declined. I’ve tried removing all methods of payment and putting them back multiple times, but that didn’t resolve the issue. Not quite sure what else to do. Without this the app is fine for checking the timetable and planning your trip but the ability to buy tickets directly in the app was a huge plus for me.

Terrible app

App doesn’t handle train delays or departure delays well. First it doesn’t update the time change in real-time. E.g. at Paris Est the train said 1 hour delay 35 minutes before the train was originally scheduled to leave. DB Navigator didn’t update until it was after the scheduled departure time. Then it had maintained the wrong arrival time. Then it offers no options or alternative trains to take since it would be late for the connection in Stuttgart. Further you still cannot change trains or reserve your seat on another train (because your train is late in arriving) and it still cannot provide any information on open seats on your next train. This app is only good for storing your e-ticket and maybe for searching train schedules. It is useless for anything else. Any other travel company app (e.g. airline) especially US airlines are so much better at helping you with your trip. And from reading other comments, many of these concerns were made 3-5 years ago and the app has not been updated with any of these suggestions. It appears DB software engineers really don’t care about their customer’s experience. “Just pay us lots of money and you get whatever you get” is how the seem to be. And with no alternatives it will probably never change.

Keeps getting worse smh

Everything about the Deutsche Bahn is corrupt and stupid. Avoid if you can, if you can’t I understand your pain. The trains are always late, unreliable and dirty like they are cleaned once a year. The tickets are way overpriced and non-refundable (unless you pay almost twice as much) which is a scam. Don’t expect any of this to get better, I’ve been here 6 years and it just keeps getting worse.

Developer response reply:

The concrete suggestion I have in improving your app is to actually improve your business model as a whole because it is trash. I take the trains each day and for years every day it has been late, which is pathetic (the train is over 20 min late as I am writing this now smh). The trains are always dirty, late, and most of the ticket collectors are in bad moods. With all of that you still overcharge us for subpar services, it is frustrating and unreliable having to depend on the DB for travel. Which wasn’t the case 10 years ago because it was always on time. As I said before it continues to get worse each year so it’s obvious there is a need for new leadership there.

Resposta do desenvolvedor ,

Hello Mike, thank you for your feedback. Unfortunately you don't seem to be completely satisfied with the app. Do you have a concrete suggestion for improvement that will help us to optimize the app? Greetings from the Next DB Navigator Team