Screenshots

Description

The Office of Unified Communications’ (OUC) 311 Call Center Operation provides a one-stop service experience for constituents, residents and visitors searching for DC government services, numbers and information .

What’s New

Version 6.0.1

Major release with a few enhancements and minor bug fixes.

Ratings and Reviews

1.7 out of 5
43 Ratings

43 Ratings

Wicked Shopper ,

Good Idea but NEEDS Work

I like the idea of being able to submit a request for DC Services online but this app needs some serious tweaking. First there is not fingerprint access. Next, it requires you to fill in all your contact data for each request even though you have a completed profile, which is ridiculous and wastes time. The App also does not save all of your service requests in your history section like the original app which requires you to have to track it separately to be able to follow up on your issues. Additionally, the reported comments from DC Service Reps rarely show up explaining what actions were taken and why closed with no apparent action. And last but not least, some of the services available for reporting under the original app were removed from this newest version. i.e. being able to report overgrown yards in vacant houses. Hopefully changes will be made to improve this app.

Nitrous241 ,

Poor Execution

This app is a step backwards from the SeeClickFix app it replaces. The UI is pretty poor - some menu elements are outside of the tappable area on my iPhoneX. Map functionality also needs work. Also it would be great if comment functionality was added back. Previously you could add new comments on a submitted ticket. As far as I can tell, that is no longer an option. Side note, closed tickets don’t appear to update in the app. Not sure if this is the app’s fault or just the laziness of DC 311 not closing out tickets. I have several that have been open forever.

CapitanPrecio ,

Terrible, please user test and fix ASAP

It looks good and seems like it should work well but there are so many elementary user interface and experience issues it seems like it was designed in haste for someone’s computer science final project and published in the app store without doing any beta testing. Having to re-enter basic profile information, losing data because it won’t save a draft, failing to accept a submission without any user feedback as to why, and many other issues. The old version seemed to work well enough, did the basics. This is simply terrible and highly frustrating because we residents really NEED it to work.

App Privacy

The developer, Government of the District of Columbia, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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