Screenshots

Description

The Office of Unified Communications’ (OUC) 311 Call Center Operation provides a one-stop service experience for constituents, residents and visitors searching for DC government services, numbers and information .

What’s New

Version 4.0.0

Minor bug fixing and enhancement

Ratings and Reviews

1.7 out of 5
32 Ratings

32 Ratings

Wicked Shopper ,

Good Idea but NEEDS Work

I like the idea of being able to submit a request for DC Services online but this app needs some serious tweaking. First there is not fingerprint access. Next, it requires you to fill in all your contact data for each request even though you have a completed profile, which is ridiculous and wastes time. The App also does not save all of your service requests in your history section like the original app which requires you to have to track it separately to be able to follow up on your issues. Additionally, the reported comments from DC Service Reps rarely show up explaining what actions were taken and why closed with no apparent action. And last but not least, some of the services available for reporting under the original app were removed from this newest version. i.e. being able to report overgrown yards in vacant houses. Hopefully changes will be made to improve this app.

Nitrous241 ,

Poor Execution

This app is a step backwards from the SeeClickFix app it replaces. The UI is pretty poor - some menu elements are outside of the tappable area on my iPhoneX. Map functionality also needs work. Also it would be great if comment functionality was added back. Previously you could add new comments on a submitted ticket. As far as I can tell, that is no longer an option. Side note, closed tickets don’t appear to update in the app. Not sure if this is the app’s fault or just the laziness of DC 311 not closing out tickets. I have several that have been open forever.

drewbens ,

Really bad

Not sure how developers could take a mediocre app and make it worse, but some problems at front end:
1) Type face is incredibly small and hard to read, especially login
2) No Touch ID login and you have to login each time (does save name/password)
3) accept a privacy policy each time allowing access to all data!! Which data? Why data that’s not relevant to city services
4) despite saving contact info in profile it asks you to fill in contact info each time when submitting service request.

Information

Seller
Government of the District of Columbia
Size
14 MB
Category
Business
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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