DC Héroes & Villanos 12+

My honest review

As someone who’s played DCUO for years and years it’s not uncommon for the hero’s and villains to work together. Obviously no one pointing out the weirdness of that has never played DCUO. The game itself is good, I have played other games similar and in terms of fun, it ranks pretty well with the other, bigger games of its kind. I’m giving it 5 stars only because I can’t give it a 4.5 I feel it deserves. The game is a little glitchy. I believe it’s very new, so that could be why but I’ve certainly run into a few instances where it can be annoying. As time goes on I’d imagine more bug fixes will come and this game will continue to grow as there is a massive fan base behind this sort of genre, and this franchise. Start now if you’re even remotely interested as I do feel when it gets bigger you’ll be one step ahead of the rest. Overall good game, let’s fix some of the bugs that came with release and have a great future for the game.

Crashes

This is one of my favorite games to play, I'm on it pretty much daily, idk if anyone else has this issue but the only thing I can say is wrong with the game is the random crashes. Especially when it makes me lose my energy or my raid attacks, etc . Game is fine then soon as I hit attack it crashes an when I reload the game my energy is gone and it's very annoying . I end up having to spend gems to get my attack back for assault way to often, as well as raids . I don't think it's fair for the game to take away one of my attacks when I don't even get the chance TO attack because the game closes when I HIT attack . Idk if this is something already being fixed but it's been happening for weeks now and I've grown annoyed every time I play because of this . Sometimes it even happens multiple times, again mainly for assaults and raids but since our attacks our limited to 4 and 3 respectively, I don't think it should penalize me when the game crashes . It's a waste of my attacks, and a waste of my gems to get my attack back when I shouldn't have to spend gems for something the game does by itself .

Respuesta del desarrollador ,

Hello Daylynn! Thank you for your rating! Please try our steps from our FAQ, they should help you with the crashing: https://jamcity.helpshift.com/hc/en/58-dc-heroes-villains/faq/6813-why-did-my-game-close-unexpectedly/

Great game but locked out for over 4 days and customer service has been awful

One of the best phone games ever but sadly I cannot play anymore. On February 21st 2024 my game locked me out and I can’t get past the loading screen. I contacted the support team to which I got an automated email saying someone would respond to it within 24-48 hours. After almost 72 hours I finally got a response and all they said is they are working on it. It’s now February 25th, 2024 and my game still doesn’t get past the loading screen and no one has told me anything. I’m extremely frustrated and have spent well over $100 on this game. I’m not entitled to anything and don’t feel the need to be refunded or gifted anything for the inconvenience. However, I am a business owner of my own and if I treated a customer like this I would feel awful, refund the customer entirely and gift them if they still did want to play. But all I get is a wimpy email and no further action. I’m very sad with how this is all playing out. I hope to return to this game one day. If it ever works again. 5/5 game 0/5 performance and customer service.

Respuesta del desarrollador ,

Hi there! Thank you for sharing your comments. We are truly sorry for any inconvenience experienced, your report is valuable for us. Our team is working to solve this situation, I invite you to stay tuned for coming updates through our website: https://dcheroesandvillains.com/news/. For further assistance, please contact our support team via: support@jamcity.com. Thanks for being part of our community!