DeeMoney-Global Money Transfer 12+

Previously great; now, not so much.

I have used Deemoney overtime to transfer funds from Thailand to the United States in order to pay ongoing bills there.

In the past, DeeMoney has worked quickly and efficiently. However, more recently, every time I attempt to make the same small transfer (about $250), from the same Thailand bank account, to the same US Bank account, involving the same sender (me) to the same recipient (me'), I receive an error message that the transaction cannot be processed and that I should contact customer support. To their credit, customer support has always been able to correct whatever the problem is and to process my transaction. But the whole process of having to contact customer support, get them involved, and wait for them to do their thing, eliminates the speed and efficiency that once characterized the use of DeeMoney. Moreover, despite my repeated question as to why this is now happening every time I try to make a transaction, Customerservice simply ignores my question and provides no information at all as to what's going on. Apparently, it's just a new fact of life when using DeeMoney.

Bottom line: DeeMoney remains useful to me, but it is no longer the quick and efficient service it once was.

Developer Response ,

Hello K.Ricky,
We apologize for the inconvenience caused and shall investigate this issue and hopefully fix it for you for good. We do appreciate your patience and acknowledge your feedback. Please allow us to resolve this so that you can have a smoother experience the next time you use our application. Kindly allow us reach out to you or if you would like to contact us on (+66) 2 821 6555, we would be more than happy to help you.

Good service. Waaaay too many messages

Ok so the service is cheap and fast for sending money out of Thailand. However be aware that they will WEAR YOU OUT with Line messages asking you to use their service after you use it once. EXTREMELY ANNOYING. Think of a telemarketer calling you weekly even though you’ve already said no. I guess they don’t understand that you wire money when you need to……not because they send you Line messages.

Beware: They will arbitrarily hold your funds

Their DeeNext guarantee where transactions to many countries will be done within 2 banking days is worthless these days. Frequently they will just hold your money for a week or two and do your transaction when it suits them. God knows what they do with your money in the meantime. They won’t refund or let you cancel. They will fake technical issues and apologize a lot. Meanwhile you’re in trouble abroad because you’re 2 weeks late paying whatever bills you send the money for in the first place. Highly unreliable.