Deezer: Music Player, Podcast 12+

I never take time to write reviews because 9 times out of 10 it is useless, regardless of the quality of the app. However, I’m blown away at the capabilities of this app. By far the best streaming app for music. The interface is seamless and smooth making it super easy to learn and navigate. You can download your favorite music or podcast to listen offline. They even have a mood for your music, to which you can adjust to 5 different mood settings, allowing you to add and subtract to tweak each mood to your liking. But the thing that really sold me was the ability to transfer all of your music from the other 8 apps and sites you use, and condense it all in one! The day for this should've came a lot sooner but I’m glad it’s here now, it is such a beautiful thing and makes music streaming effortless. All this for less than $10 month, you can’t beat it.

Hello, this makes us happy. Thanks for your feedback.» Https://support.deezer.com/hc/es/requests/new

Zampieri
Customer Care Coordinator

I signed up for the free trial of premium to listen to a specific piece of music, and have nothing but regrets. First, my password wouldn’t work, so I tried using the option to sign in without a password. The app is supposed to send an email sign in link. It took several tries and a couple hours to get it. Then, when I finally got in, the music I signed up to listen to was gone. When I searched for it on the internet, I found the free teaser clips that encouraged me to sign up for premium, but when I logged in, the full recording was nowhere to be found. So then I tried to cancel my subscription. When I tried, I was offered the option of subscribing to premium, but not canceling it. The app told me it would send me an email before my free trial was over, so I thought maybe I had to opt in to continue instead of canceling. I was very unhappy when a week later I was charged for a month of premium. I deleted my account and complained to Deezer. Imagine my surprise when they told me I had another payment coming due even after deleting my account. Apparently, deleting an account does not cancel your subscription, which is crazy. I finally got that straightened out and asked for a refund. They said I didn’t qualify because I didn’t cancel before my “free” trial ran out. Horrible customer service and I paid to listen to music that wasn’t even available a few days after I signed up, except as a teaser.

Hello Joynre, we are sorry to hear that. In order to stop the payments you need to cancel your subscription first as deleting the account would not cancel the subscription, I am afraid. Please contact us on http://dzr.fm/bdRyyg and we will be able to help you to fix the problem. Thanks 😄️

I started a free trial with Deezer late last year. I quickly lost interest in using the service but I forgot about the terms of the trial. Well a few months passed and now I’ve been charged for two months of service with no usage on my account.

I thought for certain that when I explained the situation to a representative, they would consider at least a partial refund. After all, they can see that I haven’t used the service at all for the past few months and that I made a simple mistake in forgetting to cancel the trail. But their customer service is basically designed to screw people like me I guess. I suppose this is technically legal and fine. But it’s also unfair and greedy in that I was charged for something that I didn’t use and that costs Deezer literally nothing to provide. If this is how they do business, by ripping off decent people who just made a simple mistake, then I don’t think they deserve my business or anyone else’s.

They don’t even care about music - only money. Otherwise they would just focus on delivering music so well that most people won’t cancel and they would give back money that they didn’t earn in a fair exchange of goods and services. Instead they prey upon people who try their service and don’t like it. What a disgusting, trashy business.

Hi Mark, thank you for your feedback! Please write to us on https://support.deezer.com/hc/en/requests/new and we will help you to solve the problem. Thanks!

Alfredo