Deezer: Music Player, Podcast 12+

I never take time to write reviews because 9 times out of 10 it is useless, regardless of the quality of the app. However, I’m blown away at the capabilities of this app. By far the best streaming app for music. The interface is seamless and smooth making it super easy to learn and navigate. You can download your favorite music or podcast to listen offline. They even have a mood for your music, to which you can adjust to 5 different mood settings, allowing you to add and subtract to tweak each mood to your liking. But the thing that really sold me was the ability to transfer all of your music from the other 8 apps and sites you use, and condense it all in one! The day for this should've came a lot sooner but I’m glad it’s here now, it is such a beautiful thing and makes music streaming effortless. All this for less than $10 month, you can’t beat it.

Hello, this makes us happy. Thanks for your feedback.» Https://support.deezer.com/hc/es/requests/new

Zampieri
Customer Care Coordinator

I got a free trial to use this app back in August and very quickly realized it doesn’t come close to Apple Music so I deleted the App. Before doing so I made sure to check my subscriptions to make sure my free trial doesn’t turn into a paid one, but I didn’t see anything so I thought I was all good. After months of having the App deleted I find out I’m somehow getting charged for this. I message customer support cause this cheap company doesn’t even have a phone service and they tell me they can’t do anything to refund me. They tell me I should’ve known to go to my Deezer account to cancel my subscription. I’m a college student who has been laid off from work facing a financial nightmare during this pandemic and they simply don’t care. THEY SIMPLY DON’T CARE!! If a company doesn’t show sympathy in a time like this they’re simply MONSTERS. Thank you for taking money from a financially struggling student. Update, I spoke to customer service again after receiving a comment to my review that they care. They only refunded me one month. ONE MONTH! I’m sure they can check my account usage and see I haven’t touched the service since August but they only care enough for one month. Stay away from this MONEY HUNGRY APP, they don’t believe in customer service. I hope the money you stole from me was worth it! It would be nice to be able to speak to a higher up.

If do you need any assistance, please contact our support - http://dzr.fm/dnFCY2 =)

****
Customer Care Agent

#StayAtHome #BeSafe #TakeCare

I started a free trial with Deezer late last year. I quickly lost interest in using the service but I forgot about the terms of the trial. Well a few months passed and now I’ve been charged for two months of service with no usage on my account.

I thought for certain that when I explained the situation to a representative, they would consider at least a partial refund. After all, they can see that I haven’t used the service at all for the past few months and that I made a simple mistake in forgetting to cancel the trail. But their customer service is basically designed to screw people like me I guess. I suppose this is technically legal and fine. But it’s also unfair and greedy in that I was charged for something that I didn’t use and that costs Deezer literally nothing to provide. If this is how they do business, by ripping off decent people who just made a simple mistake, then I don’t think they deserve my business or anyone else’s.

They don’t even care about music - only money. Otherwise they would just focus on delivering music so well that most people won’t cancel and they would give back money that they didn’t earn in a fair exchange of goods and services. Instead they prey upon people who try their service and don’t like it. What a disgusting, trashy business.

Hi Mark, thank you for your feedback! Please write to us on https://support.deezer.com/hc/en/requests/new and we will help you to solve the problem. Thanks!

Alfredo