Del Taco 4+

The app works ok for ordering most things, allows for food customization, and for choosing from several pickup/delivery options. Guessing it has a good internal user interface because when ordering through the app Del Taco has never made a mistake (unlike their main taco competitor). Giving it only three stars for a couple of reasons - 1)The app will not allow for ordering some food items, like the dozen tamales (when available, and limits one to only smaller portions). 2)Unable to use ApplePay - not sure what makes Del Taco think that I’d rather allow them to store my credit card or type it in every time over being able to use ApplePay. The second item is more of an issue for me, so if they at least fix that I’d give them 5-stars.

I used to go to Del Taco every day but the new rewards are incredibly lacking. It was common to see buy one get one offers that you could actually choose from. Now you have to use one offer at a time it seems and save it for use instead of just using it whenever - Then you get another offer which may or may not be good. Can you please bring back the weekly offers to choose from if nothing else? I don’t want coffee - I want food. It takes a long time to build up points that are worth less than the old offers. I have been a much less frequent customer since this started. I used to recommend to friends the $2 off $5 deal when texted but now that seems broken too. The first time I tried to load an offer to my order it didn’t work, the second time it finally did. I lost all of the previous orders from before which was disappointing because I like to pick and choose and the app still lacks Apple Pay or a better way to pay than manually entering card. The redesign looks fine (dark mode would be nice) and things feel like they run a bit smoother but this isn’t what your customers want. I rarely write such a detailed review but I really enjoy the food, being a frequent customer and this has been extremely disappointing.

As soon as I finally think I have this app figured out with rewards, I realize I don’t. This is one of the most confusing food apps I’ve used if you want the “loaded” deals or the rewards. It would be great if I could just finally figure this out. The only reason I keep coming back and keep trying is because I love Del Taco and I just want the app to make sense. If your placing a straight forward order, everything is fine. But when the rewards start coming into play, it can get very confusing. Im trying to do a simple “loaded rewards” buy one get one free. So I order 1 taco and apply the “loaded reward” before I pay. But then on the final pay screen, it shows only 1 taco when it should say 2 (or 1 free). So I cancel and do it again but this time order 2 tacos, hoping one of them will be free once I apply the “loaded” reward before I pay. But then at the end it shows I paid for 2 tacos when one of them should’ve been free. Come on Del Taco please do something about to make this easier or explain what exactly needs to be done in this situation when an award is applied.