Deliveroo: Food Delivery App 12+

When you place the order first thing they charge you which is “normal”. But, sometimes the restaurant or the café you ordered from refuse the the order for any reason “Examples” 1- they closed already, 2- they busy at the time you placed your order, or what ever reason. So, in that case your money should be refunded to your APP Balance or your Credit Card which is normal?. But they didn’t, and you have to talk to them? You can’t reach them, no phone numbers no customer care, no support at all. They force you to send an email explain to them what is happened and then they will tell you it will be refunded in about 14 “Working Days” which is 21 Day’s!! I my self been a month and didn’t receive My money at all. I tried to reach them via email many time explaining my issues over and over again but noting changed. I hope no one get robbed by this Trash company and STAY AWAY STAY SAFE!!! Please I’m afraid these kind of companies just steal hard working people money by different names and logos. For the record I will file a complaint to my local police station and will go to court to get my money back from those Thief's!

We are in the middle of a pandemic, and yet I do not see an option on Deliveroo anywhere that says my delivery person can drop the food off at my front door and just leave. A true contactless delivery. Every time I have had to tell the riders to just leave the food and feel free to go when they call me, but the delivery riders don't always speak the best English. The last straw was today when a delivery rider that didn't understand English very well didn't attempt my delivery once I called him and the app will not refund me the $17. Switching to UberEats permanently, because even though they're more expensive, they have a drop off only option. Spending a few dollars extra on a delivery fee when I order delivery is much better than spending $1 on delivery but then whole $20 orders get wasted sometimes due to a feature that frankly should have been implemented more than a year ago at the start of the pandemic.

The concept is great the product is ****. They delete your account and all it’s settings out of nowhere which has happened twice to me now. What really makes them useless is their inability to actually fill your orders. I waste at least 2 hours a week on waiting for orders that never actually get accepted or delivered. If you are a good delivery app, customers shouldn’t spend a couple hours a week not getting food they ordered and then telling them that their time, level of hunger, and overwhelming inconvenience that they keep on causing is worth a $5 voucher (which they give about 5% of the time this happens). Minimum wage is more than $5 but yet several hours of my time because your app is **** is worth $5? Too much competition out there, user beware. 50/50 whether the food you ordered will actually show up, and after it doesn’t show up they assure you they aren’t going to charge you for food they can’t deliver 🤣. Joke of an app and business, who should fire the entire customer support team robots as well. I do not think they actually hire many people for customer support but rely on AI to keep on giving you the same pre-canned messages over and over again. It’s literally the most infuriating thing someone can deal with when they are having a problem with their order. Seriously do not waste your time with them.