Delmarva Power +4

Not worth the monopolistic price hike they’ve imposed on their customers . I have a feeling this is probably going to be one of these terrible companies that compromises their customers private information if they can’t even handle their auto-payment system properly.

I got an overdraft fee and when I called to get a refund, they said that it would be refunded to my account in three days. It was not.
Then, when I called Delmarva directly they said the agent should not have told me that the money will be refunded back into my checking account. Then they went on to say that I can only get my refund by check and that it could take up to 14 days.

I didn’t get that check until a month later and when I went to try and cash it, I was not able to cash it.
Then I had to call a company that is responsible for refund checks I had to repeat my story at least three times and then they told me to call Delmarva and give them a callback number, giving them permission to let me cash the check.

When I call Delmarva instead of them taking the number I had to repeat my story over again, and then listen to them. Tell me what my balance was. All I wanted was my refund back the system said they weren’t able to process my payment.

So I signed out waited got on the app again and I was able to pay my bill.
This was their mistake, and it was so easy for them to charge me twice but here I am almost 3 months later still waiting on my refund so I cannot give a good rating to this app. It’s cost me food, gas, overdraft fees, and stress. Very unhappy customer

If a company notice that a customer is using them extremely large amount of a product which is not normal you would think the company would help the customer out by getting in touch with them and saying let me let us help you lower your bill and teach us how to do that rather than continue to charge us exorbitant amounts of money when it’s really not necessary. I know that was a mouthful by the bus for me too. I am printing copies of my bill and I won’t want to speak to someone in the Marva to help me understand my bill and at the same time I want to put in for a change of address.
Thank you

Theresa Morris