Dexcom G6 Ratings and Reviews

Pros and cons

This app is a game changer and I understand that however there are a few things (this may just be on my end but still.) I am getting signed out and having app errors at least twice a month if not more (more often then not more), which means I have to delete the app redownload the app, and do all of the onboarding sign on things. Really tedious and super annoying, but this happens very often. Another thing I also seem to be having issues with it the connection through me devices. Sometimes it will be working really well, and then all of the sudden I won’t get readings for my numbers for hours or even days. Which is really upsetting, especially if this happens when I’m out and I don’t have access to my meter. Another issues is receiving notifications, and I’ve gone in and checked, and redone them several times now to try and get them to do what I set them to be. I’m not sure about you guys but when I’m low i get to be especially Cranky, and hearing the beep every 5 minutes absolutely ticks me off. The beeping I understand is necessary however if I’ve taken action I don’t see the need for it to go off every five minutes. This being said I’m not sure why my notifications setting aren’t being activated, or used. A lot of the other issues I’ve had in the past aren’t really problems anymore besides the connection issues. This app overall has helped me a lot, and it’s been very good to keep and constant track of my blood glucose lvls.

Developer Response ,

Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Thank you.

Good but could be better

Love what this app does for me. A few suggestions that most people have listed. Night mode - The white background when I check my sugar in the middle of the night, brutal. Complications on the Apple Watch should have versions for small and large complications. As they are now, with my aging eyes, I can barely see them. More health app integration - My doctor doesn’t have access to my health data but does have access to my Dexcom data. The Dexcom/Clarity app should be able to read more health data like exercise for example so they can see how exercise effects my blood sugar. It should be automatic by accessing the health app date, I shouldn’t have to manually input exercise. When I do input exercise, it defaults to start time when I enter and only calculates in minutes. So I have to do math to figure it out. Alerts - My high blood sugar alert is set to alert me every 15 minutes but seems to go off every 5 minutes. Please fix. Fix these and I will give 5 stars. Thanks.

Edited for another request: Please add support for a Lock Screen widget. Not the screen where I swipe right from the Lock Screen but on the actual Lock Screen. My request above for a bigger watch face complication aside, legibility on my phone would be much better and I wouldn’t even have to unlock my phone. I don’t care if someone knows my blood sugar reading, so privacy is not an issue. Please consider. Thanks.

Developer Response ,

Thank you. We appreciate your review. We will pass your feedback along to our Product team for consideration in future updates. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support

Works great + great support. Needs updated watch complications.

Downloaded the app after getting an Apple Watch - love it. Haven’t had any issues with signal loss myself (iPhone X, almost always near me). I am using the watch complication with the older Apple Watxh face (Modular), but like everyone else here would love to see an update supporting some of the newer Apple Watch faces (e.g. Infograph Modular). Sometimes the numbers don’t update on my complication (I see “- - -“) but this is an Apple Watch issue, not Dexcom. Tapping it opens the Dexcom app and fixes the issue. Keep the Dexcom Apple Watch app running in the dock, and keep the Dexcom app on the phone running in the background to minimize this from happening.

But the most impressive for me was Dexcom support. I contacted the email address Dexcom keeps posting in replies to other reviews, and got a personal call back on my phone from a knowledgeable tech support rep. I thought my Dexcom app was ignoring my high alert repeat settings - but turns out dismissing high alerts on the watch is not the same as dismissing them in the Dexcom iPhone app. I now dismiss alerts in the Dexcom phone app and my alert repeat settings are honored. Again - was an Apple issue, not a Dexcom app issue.

Thanks Dexcom for innovating! While the app can always be improved - you all push the boundaries more than other CGMS providers when it comes to innovating within the constraints of the FDA approval process.

Developer Response ,

Thank you, xmasmoneky. We appreciate your review. If you'd like a member of our Team to reach out, please send your contact information along with your app store username and review to appsupport@dexcom.com, and we will be in touch directly. Thank you!

No Ketone option in events, not able to make notes (TL;DR at bottom)

I really love my dexcom however I have a few complaints about the app. It would really be great to have an option to put in notes. Sometimes I will write have to write on a sticky note, but those can easily be lost between doctors appointments. Also I have recently gotten sick for the first time since getting my dexcom so I have been checking for ketones. I looked and there is no option in the “Events” to log ketones which I find incredibly odd, like why not?
I have seen a lot of reviews talking about the signal loss problem. I personally have found that the recommended site for your transmitter, your lower stomach, produces the no signal problem a lot more often than other places. I alternate sites between my biceps and left and right lower stomach (always above my belt and pants line as this can cause interference) and I prefer my arms as when its on your stomach it is easier to sleep on and lose signal, your belt or pants may mess up the signal, and you happen to move your torso a lot and if I don’t stand just right at insertion I can feel the sensor every time I move.
(TL;DR): No option to input ketones and no option to make notes (First paragraph). There is a signal loss problem at times but I have personally found that its usually the insertion sight that is the problem (Second paragraph).

Developer Response ,

Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support .Thank you.

Good app but needs improvement

Overall, this is a good app: there are places to log medications, exercise, meals, and illnesses, the high and low alarms are customizable to an extent, and the graph is very useful to monitor trends. My biggest complaint is that it doesn’t do enough: there are no free-form notes, it only has the options to log insulin or oral medications, not both, the high and low alarms are not customizable enough, and the arrow is almost meaningless. Free-form notes would be extremely useful as not all carbs, illnesses, symptoms, and exercises are created equal, and just logging that they happened isn’t sufficient to see overall trends. Long-term type 2 diabetics are often on both oral medications and insulin, and being able to log both would be extremely useful. The high alarms are close enough in their settings, but the low alarms need to have options to be set higher for those of us with delayed gastric emptying and for those of us whose doctors don’t want them going below 100: telling me I’m already at 100 doesn’t prevent it from going that low. The trend arrow doesn’t necessarily reflect what the graph shows: the graph will show my glucose has dropped 20 points in the last hour, but the arrow says it’s holding steady when it obviously isn’t. It’s still a decently useful app, it just isn’t useful enough.

Developer Response ,

Thank you. We appreciate your review. We will pass your feedback along to our Product team for consideration in future updates. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support

Does what it’s supposed to do. Barely

But to be honest, a lot of options just aren’t there. Not a lot of information is available, the graph is hard to read as there are no lines except for going into a low blood sugar, the alerts don’t really work (you can set it to remind tell you that you have a high blood sugar every 30, 40 minutes, but no matter what you set it to, it still just alerts you every darn time it reads a high blood sugar), and the Apple Watch connectivity is so slow and erratic that you should not pick up and Apple Watch just for this system, as I did. It’s supposed to tell you if you’re blood sugar is going up or down, but they don’t seem to realize insulin takes 3 hours (on average for most people) to be fully used. When my blood sugar that’s going down 3 or 4 per 5 minutes, as expected, it apparently doesn’t read that as enough of a decrease to note it. I haven’t really been able to tell what exactly it needs to register a steady increase or decrease, let alone a fast drop/rise. So I can’t really rely on that feature that well either.

So right now I’m paying a lot of money to check my phone to see my blood sugar, which is fine, still better than pricking, but considering the fancy app and all the promised features, , the cost of the whole system (recyclable/reusable sensor placers please?) and that my relatively ancient medical systems have far more user functionality and data without touch screens, the app NEEDS to get a overhaul.

Developer Response ,

We'd like to follow up with you. If you'd like a member of our Team to reach out, please submit a request through our Self-Service Patient Support Portal located at: https://www.dexcom.com/priority-support. Thanks!

Great Product Poor Application with Poor Support

Still the same issues after the latest update.

Reminder…. This has still not changed. Still has not gotten any better. Not even a release to attempt to improve it. Update. lol. Just like Dexcom. “Oh we want to talk to you!!!” They listen so well. No matter if it is to a review or to the customer when they do contact support. Again, I wouldn’t want to have to live without my Dexcom system. But such poor support for their application both on the phone and the watch and disregard for anything the customer says is so said. I am a software developer if my products cared about my customer like the Dexcom software team I would not be in business. ***************************** I know you are moving to the G7 but a lot of people are still stuck on the G6 and for what you charge for the Sensors and Transmitters you should do a lot better on the application. No historic information without loading clarity and then very little at a glance. Learn from Sugarmate please. And it is well past time now for an iOS 17 update and a watchOS 10 update. The one little complication we get on the watch is now unusable the text is so small. :-( Please give your software some more love. P.S. please don’t comment that you would like to follow up with me. Just read the message, look at the application running on actual devices, compare to applications like sagarmate, and spend some time to make the software as good as the hardware.

Developer Response ,

Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Thank you.

Loss signal ALL the time...

I don’t know if it’s the sensor and system itself or if the app is just trash, but it seems to always lose signal! Both my daughter and I use dexcom and between the two of us, every hour one of our systems are going off that signal is lost. It does this especially at night which is why we got it... To know about low blood sugar at night. Problem is, it loses signal and doesn’t find signal for hours! Last night my blood sugar went horribly low, but did my dexcom go off? No, it was busy saying signal lost and looking at the chart between midnight and 7am there’s no data at all... This is a problem both my daughter and I have. It has this problem all the time! Also every day there’s gaps of no data from it not working and this is for both of us. The app says on occasion that the latest ios isn’t fully supported.. I don’t know if that’s the cause, but my iOS hasn’t changed since getting the sensor which was over a month ago, plenty of time to update the app if that’s truly the problem! It’s so bad my daughter doesn’t even want to wear it because she still has to check her blood sugar by finger because it says signal lost... 🙄😑😒 I just went a looked, out of 31 days, 19 have gaps of no data. 19 out of 31! That’s more than half! And that’s just on mine, my daughter’s is the same or worse! Right now while writing this, my daughter’s says signal lost... and hasn’t had any data for an hour and a half...

Developer Response ,

Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Also, refer to our Dexcom FAQ page for helpful tips on signal loss https://www.dexcom.com/faqs/what-does-signal-loss-alert-mean. Thank you.

Loses connection too frequently

I’ve only been using this app for a few days now, and it seems to lose connection with my transmitter. I keep my phone on or close to me almost always and I have lost connection with the transmitter. It’s happened the past two nights while I was sleeping for 4 1/2 hours (phone was next to the bed charging), and in the middle of the day (it’s been going on 20 minutes now) and there’s no rhyme or reason as to why this is happening. Also I don’t get notifications on my phone when this happens (even with my notifications on with the sound on).
(I’m using a G6 unit with the IPhone XR iOS 13.2.3 if that makes a difference as to my set up with both my phone and Apple Watch up to date on the software). If these keeps up, I’ll probably edit my review to something lower, and delete the app. We’ll see how this is going in a week. I’m hoping they fix the issues with the app being used with this most recent update of iOS.

Edit: (15 days later). Good luck with this app. Still junk. I’ve tried contacting customer support and they don’t know their heads from their elbows. And when I have spoken to someone the first person made it clear updating the app to work with the newer iOS is not a priority but the G7 is then blew me off, and the second person couldn’t figure anything out if it wasn’t on their script to follow to help a person out.
Save yourself some time. Don’t use a Dexcom product, and sure as hell don’t waste your time with this app.

New Bug introduced by last update

I am a long time user of the Dexcom sensors from this and previous generations and would rate them very highly. However, the latest update is what drives me to write this review for the app. The lack of ability to manage notifications effectively (I know we have the ability to set up different profiles and tweak which alerts make noise, but this is not a very effective system. when I still cannot e.g., snooze an alert for a set time period.) has long been a major pain point but two things in this update have made it much worse.

One is the inability to now silence some alerts at all without shutting off your phone. I understand this is the intended design for “critical alerts” now, but believe this is a poor design that does not really promote safety (when users have no way to effectively manage alarms, they are trained to ignore them or seek out means to eliminate them altogether). There are also situations where it is totally unacceptable for a device to be making noise.

The second issue (which I hope is a bug rather than intended). Is that notifications now pause any media that is playing even when they are silenced and the phone is silenced. If this is a bug it should be fixed quickly. If it is intended design, it is unacceptable. This will force people to eliminate alerts altogether (which does not ultimately promote safety).

Developer Response ,

Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Thank you.