Dickey's Barbecue Pit 4+

Do better...but I’ll still go here.

I had to download this app since the website is so terrible. The only way to continue through this app was by adding food to my cart, closing and then re-opening the app every time I added food. Our small town mom and pop restaurants have better online ordering services. Only two stars because I THINK I was actually able to complete my order.

UPDATE:

Context is important. My online order to Dickeys a few weeks earlier never made it to the store even though I had the confirmation email. Very annoying since I was on a time crunch but not the worst thing to deal with. The employees at the Benson, AZ store more than made up for the inconvenience simply by their understanding demeanor. Two things are consistent, the food is great and the employees I’ve dealt with were very very understanding and accommodating. The fact that I got a response from their app developer let’s me know that they care...this warrants a two star update. Not perfect, but still very good.

Developer Response ,

We're always working hard to improve the app. Thanks for your download and feedback.
Mobile App Support
Dickey's Barbecue Pit

This app is great… when it works

The Dickeys app would be fantastic if it actually worked well. The items are never up to date in regards to what meats the restaurant actually has or does not have. It also does not have all of the available sides listed on there, so if you want a side other than what is in the app, you have to add modifying instructions at the bottom and just hope that the restaurant sees it.

I could honestly deal with the issues above, but the app not actually functioning is the biggest problem. When I go to add in my order, I have to click multiple boxes, and the app tends to refresh in the middle of me adding an item. Every time it does that, it deletes all of the above entries (so if I’m adding a plate with sides, it all gets erased). This typically can happen every 5 or 10 seconds, so if I am trying to add in an order, I have to do it at lightning speed or everything will get deleted repeatedly. Because of this, it is nearly impossible to add in any modifier comments on an order. Half the time, I can’t even get an order put in, so I just give up and get food somewhere else. I have a newer phone, and the app is up to date, so this is an issue with the app itself.

Food is Great, App not so much

I am new to the world of eating at Dickey’s. When I first heard that they were opening up a restaurant in my area I thought it was a joke and I laughed. Why? Because I live in Kansas and Texas barbecue is inferior. (I lived in Texas a lot longer than I have in Kansas and so I do speak from experience, and barbecue is literally the only thing about Kansas that I like at all.) The first time I tried it I was very unimpressed and figured they wouldn’t be open long, but I did give them another chance and now love them.

The app, however, is very irritating. The app works just fine when I’m at home and just looking it over. The problem is that there are special deals that are only available by ordering from the app (the cashiers are unable to match the app’s prices on their end), yet it seems like the app doesn’t want to work while I’m at the restaurant and needing to order something. This has happened to me on numerous occasions.