Dickey's Barbecue Pit 4+

Do better...but I’ll still go here.

I had to download this app since the website is so terrible. The only way to continue through this app was by adding food to my cart, closing and then re-opening the app every time I added food. Our small town mom and pop restaurants have better online ordering services. Only two stars because I THINK I was actually able to complete my order.

UPDATE:

Context is important. My online order to Dickeys a few weeks earlier never made it to the store even though I had the confirmation email. Very annoying since I was on a time crunch but not the worst thing to deal with. The employees at the Benson, AZ store more than made up for the inconvenience simply by their understanding demeanor. Two things are consistent, the food is great and the employees I’ve dealt with were very very understanding and accommodating. The fact that I got a response from their app developer let’s me know that they care...this warrants a two star update. Not perfect, but still very good.

Developer Response ,

We're always working hard to improve the app. Thanks for your download and feedback.
Mobile App Support
Dickey's Barbecue Pit

This app is great… when it works

The Dickeys app would be fantastic if it actually worked well. The items are never up to date in regards to what meats the restaurant actually has or does not have. It also does not have all of the available sides listed on there, so if you want a side other than what is in the app, you have to add modifying instructions at the bottom and just hope that the restaurant sees it.

I could honestly deal with the issues above, but the app not actually functioning is the biggest problem. When I go to add in my order, I have to click multiple boxes, and the app tends to refresh in the middle of me adding an item. Every time it does that, it deletes all of the above entries (so if I’m adding a plate with sides, it all gets erased). This typically can happen every 5 or 10 seconds, so if I am trying to add in an order, I have to do it at lightning speed or everything will get deleted repeatedly. Because of this, it is nearly impossible to add in any modifier comments on an order. Half the time, I can’t even get an order put in, so I just give up and get food somewhere else. I have a newer phone, and the app is up to date, so this is an issue with the app itself.

App is constantly crashing

I keep trying to order food from your app, and in spite of all of the recent “updates” and “bug fixes,” it’s worse now than ever before. No matter how many times I logout and log back in, shut the app down and restart it again, turn my phone off and on again, the app just keeps crashing. It will not give me a list of restaurants in my area to order from, so without that, there’s no way to order and nothing else to do on the app. And the rewards screen doesn’t have a clue who I am, even though my name is on my profile. All I keep seeing is error messages that say “something is wrong” … um, obviously. But I don’t have this kind of time to keep messing around with it, hoping that “someday” it’ll work. So I guess I’m just going to delete the app. Maybe when you get it working again I’ll think about eating at Dickies again, but until then, it’s unlikely that I’ll be back.