DICK’S Sporting Goods 4+

So I have been using the dicks sporting goods app for a couple years now and it's pretty good only negative things I have about it is that sometimes it loads slow and when it does not keep you signed in for purchase but it does keep you signed in for your score card and rewards which should be the same thing and does not make sense other then that it's great it gives you a scannable copy of your score card and your rewards straight to your phone lets you know how many points away you are from a reward easy to navigate except for the slow loading of images and item pages also lets you manage your dicks sporting goods credit card through the app very easy

App says they accept Apple Pay but it never goes through. Page loading is clunky and when you select an item then go back it takes you to the top of the search page instead of where you left off. Annoying when you’re looking through lots of items. I’ve needed many last minute items (3 kids in sports and cleats, gloves, etc always blow out because no one likes to makes things that last anymore) and buy for pick up and without fail I get an email saying the item is out of stock. Not sure why they offer same day pick up if they can’t keep track of their inventory. Rewards points expire quickly unless you shop very frequently. I shop about 6-10 times a year and haven’t gotten any rewards of value yet.

TLDR: The infrastructure of the app just seems to have been made by unqualified people.

I signed up for an account in person, while making the before mentioned purchase, and the next time I went in I asked to exchange the points for a discount the cashier said he couldn’t do anything on his end. No big deal, I try to log into my account to activate the reward myself, just to be told I don’t have an account. I went back in and had my email linked to my phone number just to be told I still don’t have an account!

Here’s some strategies that other companies use to make sure things like this don’t happen:

1. Only 1 account can be linked to 1 phone number. That’s just logic.

2. Log in using a phone number, not email. This is safe for the consumer and the store, and cuts down on confusion with multiple accounts and would cut down on inactive accounts

3. Be able to have cashiers active rewards. It might seem like an easy way for scammers to steal points, but considering that you have to spend 300 dollars to just get 10 dollars off your next purchase, there won’t be a whole lot of rewards worth using if you already have enough to afford getting the points in the first place

I hope this constructive criticism is helpful for you guys!