Direct Auto Insurance 4+

I have been getting error issues while trying to log in. I have it set up for facial recognition and it still gives me issues. None of my other apps do. So now I don’t wanna “we ‘re sorry to hear your having issues logging in”. Replies to this. I’ve looked at the history on here & have found this has been an ongoing issue for YEARS. So I’m gonna make this as clear as possible. If you guys don’t have this fixed within a month or 2. I’m getting an attorney and suing you cause I can’t make my payments & I can’t update vital info. So get it done!!!

Update, app still hasn’t been fixed but now I think I understand why it’s so that they can force people to have to go with automatic withdrawal to pay on the insurance. They have now done two months in a row without my authorization to withdraw the money from my account. Which now has been overdrawn and an overdraft fee will be charged.
I think I have enough right now to file a lawsuit. Will update as this goes on.

We apologize for the inconvenience. Please contact us at 877-463-4732 so we can review your policy concerns and escalate any issues as needed. Thank you!

I recently had USAA screw me over! It was their mistake and they didn't want to fix it! I found this direct insurance and this agent named Thomas helped me! I wanted to put an old 81 Ford pick up on there and my daughters newer car that is financed. Gave him all the info and told me what I needed to put down what my monthly rates were! I was so happy when I found out that the rates were gonna be really low! Made made my down payment! Well I have been waiting for the usual insurance packet in the mail with insurance cards. I decided just to register on the app so I could pull them up and send her a screenshot and realized her car wasn't even on the insurance! So, my daughter's been driving her car around for weeks uninsured! I am so mad! I'm paying $250 a month on an old Ford pick up that I'm currently driving because my van broke down! I have a clean, driving record with no tickets or anything! Turns out that they added my daughter on as a driver! They weren't gonna add her on then why did they add her on as a driver? I asked them to pull the call because I agent messed up big! I recommended him to everybody because I thought I got such awesome rates! I definitely do not recommend going to this insurance, which is actually part of Allstate! I am a very unhappy person because now I have to shop around for another insurance! I really don't have the time now that I'm watching my grandbabies all day! Extremely irritated!!!

I'm very sorry for the experience you had. We apologize for the inconvenience. Please contact us at 877-463-4732 so your concerns can be escalated as needed. Thank you!

It works, but barley. I am able to log in without a problem, view my bill, and carry out other basic functions. The only problem is that it’s not optimized for a smooth experience, the logo is cut off from the top of the screen, animations are slow, and loading times are rather long.
Considering many people switched from Esurance to Direct Auto, it is time for a SERIOUS upgrade to the app.

Edit: Additionally, when I log into the app, I do not stay logged in, and FaceID isn’t working either. I also cannot access any settings on the app, when I tap on “settings” in the “more” tab, a message appears saying there are no items.

Thank you for taking time to review the app and providing details of your experience. If you can send me an email at DAMobileApp@ngic.com, i would like to get some specific information on the phone you are using for our IT department to look into this further. Thank you.