Direct Auto Insurance 4+

I have been getting error issues while trying to log in. I have it set up for facial recognition and it still gives me issues. None of my other apps do. So now I don’t wanna “we ‘re sorry to hear your having issues logging in”. Replies to this. I’ve looked at the history on here & have found this has been an ongoing issue for YEARS.
So I’m gonna make this as clear as possible. If you guys don’t have this fixed within a month or 2. I’m getting an attorney and suing you cause I can’t make my payments & I can’t update vital info. So get it done!!!

I'd like to get someone to look at your specific issue. Can you please email me at DAMobileApp@NGIC.com, include your policy #, and if possible a screen shot of the error message. I will respond as soon as possible.

I recently had USAA screw me over! It was their mistake and they didn't want to fix it! I found this direct insurance and this agent named Thomas helped me! I wanted to put an old 81 Ford pick up on there and my daughters newer car that is financed. Gave him all the info and told me what I needed to put down what my monthly rates were! I was so happy when I found out that the rates were gonna be really low! Made made my down payment! Well I have been waiting for the usual insurance packet in the mail with insurance cards. I decided just to register on the app so I could pull them up and send her a screenshot and realized her car wasn't even on the insurance! So, my daughter's been driving her car around for weeks uninsured! I am so mad! I'm paying $250 a month on an old Ford pick up that I'm currently driving because my van broke down! I have a clean, driving record with no tickets or anything! Turns out that they added my daughter on as a driver! They weren't gonna add her on then why did they add her on as a driver? I asked them to pull the call because I agent messed up big! I recommended him to everybody because I thought I got such awesome rates! I definitely do not recommend going to this insurance, which is actually part of Allstate! I am a very unhappy person because now I have to shop around for another insurance! I really don't have the time now that I'm watching my grandbabies all day! Extremely irritated!!!

I'm very sorry for the experience you had. We apologize for the inconvenience. Please contact us at 877-463-4732 so your concerns can be escalated as needed. Thank you!

They sent me a random piece of mail two days before a date saying they will cancel my insurance if I do not provide them “specific information”. The letter did not explain what information it was. I emailed them and called them. They left me on hold twice for over 45 minutes, and refused to respond to my emails. They then cancelled my insurance (on a car that I LEASE so I need insurance on my car) and then responded to my email five days after the cancelling date asking for private information of other people. Asking for peoples social security numbers and personal information long after they cancelled my insurance and refused to respond to my calls and emails.

We apologize for the inconvenience. Please contact us at 877-463-4732 so we can escalate any issues as needed. Thank you!