Direct Auto Insurance 4+

Can’t update App

It’s telling me I have to update the app to sign in even though it’s already updated to the latest version and keeps throwing me in a loop hole. My bill is due in one day, how am I suppose to pay you guys? Safe auto app was a lot better never had a problem with it. This one is a struggle, please make it simple.

Developer Response ,

We apologize for the inconvenience. Please contact us at 877-463-4732 so we can attempt all troubleshooting steps and escalate any issues as needed. Thank you!

Scared of being scammed

Signed up by phone gave my bank account information the app said that my policy was paid for 6 months in full but no activity in my bank account. Fast forward almost two weeks and now the app says that my policy has lapsed? Entered my card info on the app paid for the policy and also the late fees which made my bill about 100 dollars more than when I signed up. Now that I’ve paid the app just crashes and I can’t see if my policy has been renewed. Would rate 0 stars if I could for app interface and bugs. Poor communication from a company that you should trust.

Rated a 1 because there is no 0

This company scams their customers. They will increase your rate with no warning. I signed an agreement for $880 a year. 10 days before my next installment was due and with no warning they changed my premium to $1,297.

Their website is unusable. I called the local office where the person who answered could only read my policy to me off of her screen and offered no help at all. When I asked why my premium was increased by over $400, she replied “Cause they raised it”. That’s it. No explanation other than the company raised it.

Stay away from this shady company and their trash app.