iPhone Screenshots

Description

The Direct Energy Power-To-Go App puts everything you need at your fingertips as a Power-To-Go Customer. You can easily manage your Direct Energy prepaid account – right from your smartphone or tablet!

With the Direct Energy App, you will be able to make a payment, monitor your energy usage, locate a home services technician, and update your account settings wherever you are.

Ready to get started? Simply download the app and login with the username and password for your Direct Energy Online Account Manager

As a Direct Energy Power-To-Go customer, the app helps you:

• Pay Your Bill – Make payments HOW and WHEN you want. Just make sure your keep your account balance above $0.00 to prevent disconnection.

• Find a Payment Location – Looking for the nearest payment location is simple! Just enter your ZIP code or service address, and we’ll show you all the convenient payment locations near you so you can make a Power-To-Go payment.

• Monitor Energy Usage – View your prior usage and payments to see how your home uses energy so that you can make informed decisions about improving your home’s energy efficiency.

• Locate a Home Services Technician – Needing help with home repairs? Search for a nearby electrician, plumber, or heating and air conditioner technician from one of our trusted partners.

• Stay Connected with Direct Energy – Thanks to the Direct Energy App, you can follow us on Facebook, Twitter, the Live Brighter Blog, and other fun social networks. Check out all the great tips, hints, links, and fun stuff we share every day.

• Contact Us – You can contact one of our friendly Customer Service representatives via phone or e-mail with the Direct Energy App.

To learn more about prepaid electricity in Texas with Direct Energy Power-To-Go, please visit DirectEnergy.com/Prepaid.

What’s New

Version 1.0.1

The Direct Energy Power-To-Go mobile app will now provide prepaid customers on the Power-To-Go product the opportunity to manage their account directly from their smartphone or tablet. With the new release of the DE Power-To-Go mobile app, prepaid customers can login with the same username and password they setup for their Direct Energy Online Account Manager.

Ratings and Reviews

1.1 out of 5
14 Ratings

14 Ratings

Frustrated900 ,

Can’t sign in

Worked well at first. Now it won’t let me login. I have emailed my concern with no fix. I have called in my concern with no fix. Can’t even pay online many times. Shopping for new electricity provider.

Power To Go Customer ,

Has areas that need fixed

The app appeared to be working great at first, but once I tried to manage my alerts it kicked me out. I tried again thinking maybe it was a fluke. It wasn't. It kicked me out again. Definitely has some areas that need to be fixed.

Developer Response ,

Hi! We sincerely apologize that the app has not been properly functioning for you. We'd loved to take at your specific concerns and make sure that everything is working for you. If you could please email us at dedigitalcare@directenergy.com with your address and account number, we may then investigate and resolve this matter. Sincerely, - Henry, Direct Energy Digital Customer Care

Irelandred ,

App will not let me login

This app deserves NO stars. Despite typing the correct login ID and password, it continually says: “There’s a problem verifying your username/password”. I’ve reset my password and it still refuses to log me in. Useless app.

Developer Response ,

We apologize that your experience was less than exceptional. Please send us your account details to dedigitalcare@directenergy.com along with a copy of this concern so we can take care of this for you. Thank you, - Cole

App Privacy

The developer, Direct Energy, LP, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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