Disk Clean Pro 4+

This is the second time I have had to delete the software and then re install it to make it work after and IOS upgrade. Attempts to just do an updated don’t work. So my solutions is to dump the app in the trash and then go to my purchsed list in the App Store and just re-install. As for how well it works, I am satisfied it helps to clean up my Mac book and keep it performing optimally.

I purchased the software today (October 2nd), and after downloading and installing, discovered the software did not perform any of its functions. After some investigation, discovered that Norton Antivirus detected the program as a virus and deleted it. Contacted support and spoke with two people I had difficulty understanding. I was told the only way they could resolve the issue was to start a remote session to access my computer. I allowed this to take place. Once she had access, she started a program running and put me on hold. When she came back on the line, I asked what she just ran on the computer. She stated it was to determine what programs were installed on the computer. I asked what that had to do with my issue. She indicated it was necessary to do, but her remainder of her answer was, to me, very suspicious.
She then opened and closed a few windows and then went to the Apple Store where it indicated the software needed to be updated. It would not update and she told me I needed to contact support via email to request a license and the update of the software. She then told me to have a nice day and hung up.
I now have useless software and a little less money.

I DO like the app….. However…… It will freeze on me. I can not close it. I can not close any additional Mac windows while it’s ’stuck'
I don’t want to be the picky jerk, yet it truly wastes a persons time. I’ve used this app (and it’s worked fantastic) for years; Then, out of nowhere it’s a pain because the app will ‘freeze’ in the middle of it’s supposed ‘function.’
I’ve had this occur several times: I go down the list, click a function, wait for the function to delete it’s command, then move on tho the next.
Lately, @ some point the app will freeze and will not even close upon Force Quit. I’ve had it happen on first function and then on. I have to force quit on the entire PC, and RESTART eveything I was doing.
“Pro” should truly mean the app’s availability to run/function should perform like a PRO. That is in it’s honesty. I try not to use a lot of apps because of this very reason. I just want/need simplicity so I can carry on with my day. Besides this, I really enjoy the app. Please help fix this issue; It’s frustrating.
Thank you,
Amy