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This new version of Disney+ includes updates and fixes to help deliver an improved streaming experience across devices.
We’ve taken a look at general app issues to uncover and fix the top problems that may have prevented you from having a seamless streaming experience.
Ratings and ReviewsSee All
Excellent Content...Excruciating App to use/navigate
I’ve been using app on iOS phone/iPad/Apple TV since it’s release. One of my biggest headaches and frustrations with the app is if you are watching something, close the app out for a little bit and go to reopen one of three things will occur. 1) app will say “oops seems to be an error” something to that effect and you will have to completely close out the app and reopen. Then whatever you are watching is reset to the very beginning. 2) when you turn your device back on whatever you were watching just starts playing in the background with the app not open. When you open the app you can’t even turn it off by the show/movie isn’t playing, but yet you can hear the audio in the background...so again you have to completely close the app and reopen to yet again be at the very beginning of the show/movie. 3) when you reopen the app the show/movie is showing open still...however when you click play you get the “opps seems to be an error” an message...and you guessed you have to close app completely to reopen and have your show/movie restarted at the very beginning. Another big issue I have is if you try to rewind by clicking the rewind button the on screen buttons disappear and you get the “working” spinning wheel. The only way to make it go away is to touch the time bar. I have numerous more issues with the app...if it was not for the excellent content I would have deleted everything. Please fix the app though.
Major sound quality and loading issues
I’ve been using this app for a couple weeks and every movie I’ve watched will go from normal sound level to a barely audible level and then back to normal about every 10-20 minutes in a never ending cycle for the entirety of the movie. There’s nothing I can do to fix it, if I rewind then it will go back to normal volume but then it will switch to low volume at the exact second it did before I rewound. Its EXTREMELY frustrating and I don’t understand why it’s a thing. Also if you rewind or fast forward using the 10second buttons it will often freeze for a few seconds and when it unfreezes there will still be a loading circle where the play/pause button is make pause/fast forward/rewind unavailable unless you use the controls on your headphones. These issues should not be a thing when dealing with a company with the resources that Disney has. Please fix this bc it makes using your service unbearable.
The last frustrating thing is that they don’t even have all the marvel movies on their platform. Every other streaming service gives access to ALL of their original content. I paid for this service so I could watch all of the marvel movies in order and I find myself having to go to other platforms to find certain marvel movies. They should have had every movie available at launch but instead they make us wait until as long as 3 months for certain movies even tho other services have them now.
Great content with app updates needed
I love the content on Disney+ overall, and it’s so amazing to have all of the classic content I grew up with at my fingertips. Much of the content is great and can be watched over and over again, with tons of hours of streaming available for any major Disney, Star Wars, Marvel, Pixar, or National Geographic fan. With that being said, the app is in need of some major updates. The first and most glaring issue is the “Continue Watching” section or “Watch Again” functionality. With Disney, much of the content is self explanatory and is simple to find because we know what it is called. But for the other stuff, such as National Geographic, it can be hard to identify what I watched already or what I need to continue. Please add this function as soon as possible! Another issue is the inability to view show or movies synopsis without clicking into the show on Apple TV. For instance, when you pull up Gordon Ramsay Uncharted on the Apple TV app, you can mouse over it and get a picture of Gordon Ramsay standing in front of an ocean front. The problem is, what is the show about? Is Gordon Ramsay going to chart the ocean? Is he going to cook in uncharted territories? Will he take the ocean? Who knows! With much of the content, this is easily seen past because the content is already familiar, but with new content and more things being added I think this is a definite need to make selecting a show more interesting and simple.
Developer Response ,
Hello. Thank you for your feedback. We’ve just made an update to the Disney+ app that includes fixes for continue watching and resume play. Update to the latest version and let us know what you think!
- Disney Electronic Content, Inc.
- 226.5 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch. Apple TV.
English, Dutch, French, German, Italian, Spanish
- Age Rating
- © Disney. All Rights Reserved.
- In-App Purchases
- Disney+ Monthly Subscription $6.99
- Disney+ Monthly Subscription $6.99
- Disney+ Annual Subscription $69.99
With Family Sharing set up, up to six family members can use this app.