Disney+ Ratings and Reviews

AMAZING 🖤🥇🥇🥇🥇🏆👏🤝🥳

I love this cat and the reason why I love this is because you get to play on it all the time watch it but the only thing I would say that it needs a little is properly won’t let like little kids like me like me. I’m not little but I just hate being on junior mode. I was one , My family has the app, but the only thing bringing our iPhone. Or our iPad and it is free all you have to do is just sign up and like do you like a pain and then you get to add people like anybody and then you have all kind of 👍 by your name of characters, it is like so so so so so so so so so so so so so so soooooooooooooooooooooo much fine I literally love it and I am on a 24 seven so I would really recommend if you have a little kids if you like love watching movies or funny videos or even little like Bluey or Peppa Pig or anything and videos that are not inappropriate I would suggest you get this right now cause it is like so quiet and you will literally love it so yeah, I really need it not to it just like so so much fun 🤩 you can watch it on the trip on the plane anywhere you go it is free no Wi-Fi needed so that is why I gave this a five star ⭐️ review I just love it so much like you have to get this remember Disney+ this app it’s so much fun!

I’m so happy my fam got this! But...

So my family has gotten this and it is a great app! But the only thing is a minor bug. So I was bringing our iPad on a car trip, and before we went, I downloaded some episodes of my favorite Disney TV show so I could watch them offline in the car, and I stared watching them on the way to our carpool mates, and I noticed that it wasn’t as smooth as it was supposed to be... So I just thought, “Oh, this happens all the time with Netflix, so it shouldn’t be a big deal with this. I can fix it later.” So we dropped the iPad off at our house, and a few hours later, we came home, and I started to watch some more of the show, and it was still... Grainy, if you know what I mean? So I went to my dad and asked if he could fix it, but he didn’t know how, so I tried restarting the app, but it wasn’t smooth still. I tried restarting the whole iPad, but it still wouldn’t fix. So I finally figured that if I delete the app and then get it back again, it would be fixed. And we signed in again, and it worked that time... Quite an annoying situation, but it was... Kind of an “ easy” fix, but maybe you guys could fix this problem for an update.
Thank you for your time!
Fan

Was good until they updated to no sharing accounts

I’m so mad at Disney for this. It’s so stupid because I have seen many cases, and I’m one of them, where the only reason we liked Disney+ is because it let us share accounts with family members who couldn’t afford to pay the ridiculous amount asked for a subscription. Because of this, heads will turn, and not the right way. Maybe in the first year, people are going to miss and all, buy subscriptions, but eventually no one will want to pay and Disney will probably lose a majority of their customers. I’m just telling you, Disney, just because your popular and you find a dumb chance to make better money doesn’t mean you should. You probably thought that by taking away account sharing, more people would buy. Well your wrong, because that’s not my case anyway. We’re not paying you $7.99 a month for dang basic plan. I mean come on! You better bring back account sharing, and I’ll happily raise my rating and review. Or you can lower your monthly plan, and maybe we’ll actually buy a subscription, and I could raise my rating and review. Just saying, Disney+ may have been an Editor’s Choice app, but now Heads will turn… THE OTHER DIRECTION! I thought you didn’t like seeing your customers upset. Well I’m a customer and I’m upset, so fix it!
Thank you for reading!

Good video library and content but lousy software and experience

There’s an excellent library of content in here. However the constant frequent mandatory required software updates are ridiculous. I’ve never had an app that mandates a full software update as often as this one. Disney is wasting my time and bandwith. I’ve been a subscriber since day one of the service and there’s been over 15 mandatory updates in 18 months. Also it’s very difficult to see my own selection of my titles that I’ve saved in my favorites because Disney chooses to only let us see its graphical icons of some movie poster rather than just presenting it in text. Also, I add movies to my favorites list and Disney remove them whenever they want. It’s my list of my favorites, but whenever Disney take something out of its library even temporarily remove my favorites from my list. That’s just horrible customer service and their idiot buyers who make decisions on what movies to add and delete should look at their users favorites list first and not screw over their customers. How about Letting users sort their own favorites list alphabetically or by category or by date of release of the movie. Instead Disney only lets us see the list using it’s ridiculous movie poster blockbuster VCR tape icons that are hard to see and often have dark lettering on dark backgrounds.

Frequently causes issues with connectivity

App works great through non-iOS devices but locks up about every 20-40 minutes on iPhone or iPad. Not just the app itself, but most other apps lose connection to their servers as a result despite that several speed tests show the device is still well connected to WAN. Doesn’t happen with any other apps and is consistent across multiple devices. I’d suggest the devs look into how Disney+ handles data traffic on iOS because having to turn WiFi off and on several times an hour is simply aggravating.
Also, regardless of connectivity… it would be an absolutely smashing idea to make it easier to access the main menu for recently-watched series (I.e. the page that lets you select seasons and browse episodes). I’m sure it’s either an oversight or perhaps too difficult to implement basic infrastructure changes, but so far, users only have the option to restart the last series episode from the home page and exiting with the “<“ option at top left just brings you back to home. Wouldn’t it be especially nice to not have to click through multiple menus to find the series you were watching (for me it may have been seconds ago) every single time you use the app (aka what customers should and do expect)?

Love hate relationship

First off I love all the amazing movies from the past and The Mandalorian Is soooo good! But recently the customer service has been sub par. On all my devices, as of two days ago after the few months it has been working fine is no longer working when on my home Wifi. Restarted router, uninstall reinstall all apps and support says it’s a WiFi issue. To test that theory I wold start a vid on data then quickly switch to WiFi and it works fine... I would even Fast forward/rewind pause and play to make sure it wasn’t just saved buffer and it all worked just fine. When I would exit out and try to resume the vid it then gave me an error message saying not able to connect... all customer service continues to do is say it is something on my and even after stating the facts then has yet to respond or give any details even requested a call back they said some one would respond in 10 days... My computer can stream just fine when on WiFi when I stream through there website so this is another indicator this is an app issue but no one wants to look into it or address this it seams. If they would make more of an effort I would not write this review. 100 some bucks isn’t a big deal for a year but it’s the principle of lack of accountability and assistance. A few other friends scattered around my town and local towns have had the same issue...

Over all great but could use some fixes

Overall I love Disney plus. There are so many shows/movies to select from that it’s hard for a Disney lover to decide where to start. Since today was launch day I know there will be some kinks that need to be worked out. I just wanted to list some issues or recommendations that could/should possibly be addressed in a future update. I saw one review mention that stuff they were adding to their watchlist wasn’t saving. I ran into that same issue. Another issue I ran into was my auto play wasn’t working. I have that setting turned on but when watching a series it does not automatically play the next episode. I also noticed that an episode was missing from season 1 of the little mermaid series. My recommendations for possible updates are: (1) add a “continue watching” section that shows what I was last watching and didn’t finish. (2)when watching a series have the episodes that users have watched marked in some way that shows they’ve been watched. Currently having to remember what episode I left off on. (3) maybe add a DCOM section so all those are in one place. Overall, I love Disney+ and I’m so excited to keep streaming all my Disney favorites

Developer Response ,

Hello. Thank you for your feedback. We’ve just made an update to the Disney+ app that includes fixes for continue watching and resume play. Update to the latest version and let us know what you think!

Love the app but…

The app is great but I would like to be able to watch all of the shows available in other countries like Spider-Man into the Spider-Verse or at least be able to download them when using my vpn and watch them downloaded when it’s off. I would also like to be able to screen record and screen share on mobile. Not whole movies and shows just clips I can send to family and friends. I also think the new movies from Marvel should be immediately put on Disney Plus. You can have it in theaters, I have no problem with that, but the fact that I have to wait four to six months for a movie to come out on Disney Plus is ridiculous. I don’t like to go out to theaters, especially not with the increase in prices in every aspect of it. The food, drinks, gas for the car, and tickets. Also, if y’all put the movies on Disney Plus, you’d get more profit. A lot of people would definitely want to stay home as well and putting your movies on Disney Plus would make people want to buy the subscription needed to watch it. Obviously the choice is yours not mine so it’s not like I’m forcing you or anything. Keep up the good work.

Horribly broken

Oh here we go again literally seconds after I write my review about how horribly made this awful app is. I try to watch something disney plus doesn’t load then it logs me out. I restart my system restart the app and I put my email and password in and somehow it’s the wrong password???????? Like where did it go what do you mean wrong password?? I pay for the literal streaming service to make sure it has my password so I can watch the content no??? You’d think this multi billion dollar corporation could muster a few brain cells to learn how to put a password system on there app that doesn’t lose it every few weeks and refuses to acknowledge your account’s existence until it just randomly works one day just because. Oh and don’t worry if you try to put in your password more than once it kicks you out of the sign in screen and won’t let you put in your email and it suggest you press the “forgot password” button even though it literally kicked you out of the screen to press said “forgot password” button. Yeah stellar app great work disney you have billions of dollars at your disposal yet 15 year old kids have made better more functioning implementations of technology in weeks than trillion dollar disney has made in years?! Disney supposedly “updates” Disney plus and “removes errors and bugs”

Too many errors

I think the available titles are awesome, unfortunately, with this new rolling out of star, my experience has gone downhill and I would no longer recommend a subscription until things are sorted. Parental controls were automatically attached to the account of my husband and I- we have no kids and there is no reason for this. We could not remove them ourselves, and neither could customer service alter our account for us- I was told that about a week later I could make changes. This meant no access to WandaVision or the Mandalorian- the two shows we were watching the most. I contacted support and mentioned I'd like a refund for the time lost not being able to use the service as promised. The customer service experience in itself was very frustrating, and I didn't receive any of the follow up mentioned about my case. Apparently they took this as a cancellation of subscription... this is not what I wanted (more just a pro-rated amount for time lost, with a continuing subscription) but anyway, we reopened a subscription last night. All seemed fine and we confirmed the age for our profile content should be 18+... today, excited to watch some movies, we see our profile is set with access of 14 years and below. WHAT? again? And we can't even change it. So frustrating. Not worth paying for something you can't use.