Disneyland‪®‬ 4+

Issues with both food mobile order and merchandise mobile check out

Before I had no issues with mobile ordering food and the merchandise mobile check out at Disneyland and Dca parks. I love this feature so much since it helps to lessen the wait time to purchase and get our food. I also love being able to select and purchase my souvenirs at the stores that offer mobile shopping. It great being able to purchase my items with scanning my phone and pay on my phone. But lately these 2 features I love are no longer working so great as they were before. Since the last update it’s that I’m noticing the problem started. When I’m ready to pay on my phone it keeps giving me an error message that it’s not accepting my credit card. I’ve even tried adding a new card and it will work for the first transaction on that new card but when I try to use the card again to purchase something else that error message shows up again. I’ve tried resetting my phone even offloading and reloading the app and still get the same error message. I’ve also tried deleting the cards saved on my profile and putting one at a time but nothing seems to work. Another thing that is no longer showing is past merchandise purchase history made through merchandise mobile checkout. Before all the items I purchased within the last 30 days would appear in the history list but now nothing show there. I have sent my feedback through the app on the help section. Please look into this and fix this! Thank you

Respuesta del desarrollador ,

Please head to the feature menu (☰) at the bottom of the app and select "My Profile." Select "Payment Method" from the list of options. That is where you will find the option to add or update your payment methods. Please also ensure that your billing address matches what is listed on your credit card bill. For additional assistance, please send us a message in the app by going to the More (☰) tab and selecting "Send Us Your Feedback" in the Help menu.

Beware Buying Tickets!

Got charged for tickets that I never got. No confirmation number, email or any trace of the purchase within the app or anywhere else. Will never use this app to try to purchase tickets again. Error message of missing information. Checked and made sure my credit card number and names of people I was purchasing for were correct and I got the error message again, but still no tickets. Just a pending charge from Disney on my credit card when I checked my credit card account a few minutes later for $460. So upsetting while trying to buy two 2 day park tickets with MaxPass for some friends who are visiting with their kids to help lessen the cost for them. Instead I lose sleep the entire night waiting to see if somehow an email with the tickets would show up or if they would show within the app. NOTHING!
Showed up at the ticket booth and there was no record of the tickets so I ended up paying again. Decided to just pay for two 2 day park tickets without MaxPass for $420. The previous charge of $460 is still pending on my credit card. Now I will have to find some time during the day to deal with this at guest relations.

Not easy to navigate

There is no way on the site to convert your regular ticket to a season pass. You have to wait until the day you do your ticket. So we miss going all those days between now and our visit. And we miss out on all of the perks of being a pass member before our visit. Totally bogus. Also, can’t find an easy way to plan my visit. Like where you click on different rides and restaurants and it makes an itinerary for you. Like this first, then this. Instead I’m writing it all down. Also won’t let you make restaurant reservations until 2 months before. Many of us make reservations months before that and should be rewarded for being early. If you are worried about no shows just make confirmation a week before and the day before manditory or you lose your spot. I found out all of this after I sent in a complaint. Instead of the website just explaining these things it let me frustratedly navigate around the site until I was using words of frustration in my complaint - not curse words. And then I was chastised by a cast member for using colorful language rather than validated that this whole thing was a frustrating mess. I’m not looking forward to a visit I should be very excited about.
I would now give this site a minus one if I could. They actually e-mailed me and told me I needed to complain somewhere else if I needed to complain (which I did at the same time as this review and heard nothing). The vacation of my dreams! Bureaucracy!

Respuesta del desarrollador ,

Hi! We are sorry to hear about the trouble you are having with our app. We would love to help! Just send us a message in the app by going to the More (☰) tab and selecting "Send Us Your Feedback" in the Help section.