Designed for iPad
Dispatcher.com is a cloud-based software that helps you run your roll off or equipment rental business more efficiently. This solution consists of a web app and this mobile app, which sync information to give you instant access to your tickets.
KEY FEATURES OF OUR MOBILE APP FOR TRUCK DRIVERS:
•Real-time ticket feed that’s instantly updated any time your dispatcher makes a change
•Detailed work orders including customer names, addresses and dumpster delivery instructions
•Quick photo uploading to take snapshots of weight tickets, overloaded containers and more
•Simply get turn-by-turn directions to the job with your preferred mapping application
•Easy ability to update your job status, assign assets and add notes with just a few clicks
- [New Feature]: Assets on trucks; Any removed Asset that has not been placed on a Job or Site or Manual Location will be assigned to your truck and will appear at the top of the Asset's list
- [New Feature]: Notifications; Your notifications can be found in "More" -> "Notifications". Or by pressing on the bell icon at the top right corner of the app
- [Enhancement]: minor bug fixes
Ratings and Reviews
I am editing/updating this review, and raising it by 1 star. I have been using this app every day (as a driver) for over a year. We use it for roll-off containers and portable toilets and that ranges from 10-100 tickets per day, generally over 40. 99% of the time we work off the map view and click on tickets from there. Green for open tickets, orange for in-progress, black for complete. Pretty straight-forward. It does not seem to “create a route” for you, and relies on your Map App to guide you, but in this business so much changes at the last minute that you’re better off just hiring smart drivers who can route in their head on-the-fly and let them do their thing, which this app allows nicely. As long as your device has excellent service then this app is great for every day use. But it struggles and the drivers suffer in areas with poor cellular coverage… A major remaining flaw with this app is its capabilities in a poor service area, or even worse, a no-service area. The “map view” is constantly refreshing itself - far too often - and in areas with no service this refresh fails, in which case you can’t do ANYTHING. Can’t back out to look at the address, can’t see any tickets, can’t log back in, can’t do ANYTHING. Many of these places us drivers are going to are in the boonies, off-the-grid, etc. Very poor cell service, if any. Better offline capabilities would greatly improve this app. One of my suggestions would be to only refresh the tickets and map geolocations when the dispatcher/secretary/office changes something for that day, and allow the drivers to zoom in, move around the map, and change days freely in poor or no-service areas. Also, please add different colors for types of tickets on the admin-side. So for instance a dispatcher can add a ticket for a septic pump and make that ticket on the map appear blue, while a ticket for a porta-potty service would be green…. Or for a dumpster driver, a 10 yard container could be blue, a 20 yard container could be green, and a 30 yard could be purple. Or, tickets with special instructions can be marked in a separate color to clearly stand out to the drivers. So when a driver is looking at the map view, he can mentally assess and plan his day at a glance easier :)
Flagging tickets with special notes helps drivers notice them, but with 100 tickets for a day, it can be easy to miss a flag when scrolling through the list, and flags don’t appear on the map view which is the most-used feature of the app by far on the driver side, so being able to change icon colors on the map would be sweet.
Developer Response ,
Thank you for the feedback. We have enhanced the app with your feedback and hopefully you have experienced seeing today's tickets on the map and full addresses in driving directions. Please let us know if you have any additional feedback!
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- Dispatcher.com LLC
- 36 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- 17+ Unrestricted Web Access
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2021 Dispatcher.com LLC