4.8
out of 5
697 Ratings
Dista - Authentic Indian Goods
Ratings & Reviews
I placed an order for medicines on May 17, 2025, through this app and paid an extra $14 for premium express delivery. It's now May 30, and I still haven't received my products. Despite the premium charge, the package hasn’t even cleared customs yet.I’ve contacted customer support around 15 times, and every single time I was told, “We’ll get back to you in 1–2 business days.” It’s been over two weeks—still no proper update, no email, and no resolution. The service from DistaCart has been absolutely unprofessional and frustrating.There’s zero accountability, the staff is unhelpful, and the overall experience is beyond poor. I strongly advise against using this app for any purchases, and I’ll be telling my friends to avoid it as well. Worst service ever.
Developer ResponseDear Babi Manchala,We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorstep. It seems your shipment is stuck in customs. In very rare scenarios, it falls under this bucket. Meanwhile, as per your confirmation, we reshipped your order. Please don't worry; you’re in good hands as our logistics team is working to get the reshipment released and keep you updated on the package. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you.Customer Happiness Team!
This is fake!! Please don’t order anything from this I haven’t got my order and they have charged me for premium 3-5 days shipping. But I still haven’t received my order and they charged me with delivery fees and my order never arrived I’m requesting people to do not fall for this scam. The scariest part is they don’t have support or help options. We cannot contact anyone. If you see the address it will show you some house for this app but nobody will respond and the order will never arrive it’s fake!!!
Developer ResponseHi Chandu CK,Sorry for any inconvenience caused. After placing an order on our website, fulfillment takes 3-6 business days, depending on the product. The "Ready to Dispatch" timeline for each item is available on its product page. Once dispatched, delivery is expected within 3-5 business days for priority shipping. If the order value is less than the free shipping criteria charges will be applied accordingly. Please refer to our shipping policy page: https://www.distacart.com/pages/shipping. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you,Customer Happiness Team!
Idea of selling Indian products in US is good but the cost of the products is extremely high which 3-4 times more than actual price. For example, dairy milk chocolate which is around 80 to 100 rupees India and around 2$ in some US stores and in this app they are selling for 6-7$, same thing for ghee, betel nut powder,hair serums etc.It would be good if you can reduce your pricing strategy otherwise this app has good future
Developer ResponseHi Sowjith Y,We are sorry to hear your perception on the prices of our products. We are pleased to inform you that it incurs a lot of money to our fulfillment partner for shipping products overseas from India at express delivery. Please note that the product price is inclusive of duties and all taxes so that you have peace of mind with hassle-free delivery. Having said that, we have still passed the feedback to the seller.Please reach out to us at happy@distacart.com or call us at +18552534782 if you need any further assistance, and we'll be happy to assist you.Thank you,Customer Happiness Team!
I ordered homeopathic medicines from them. They delivered all of them in just 4-5 days in US from India. They are very reliable. And they got very good customer service also. Would love to order them from again.
Wish picture has more clarity, not blurry..so person can read clearhas description of benefits in detail, everybody is not expert.Has past order list and ability to reorder, so won't have to limited access.Packing needs to be done more professionaly. looks like indian kirana store packing....
Developer ResponseHello! We apologize for the unsatisfactory experience you had. We request you share your order details or the product name so we can check with our technical team and resolve the issue. Our seller team always packs in a clean and professional manner and this seems to be a rare occurrence. The orders are packed with bubble wrap and wrapping tape to avoid damage during international transit. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you. Thank you,Customer Happiness Team!
I have placed orders through this app on two separate occasions, and in both instances the delivery time exceeded 20 days. Such delays are not acceptable and reflect poorly on the service standards of the platform.Due to the consistently slow delivery experience, I am dissatisfied with the service and would not recommend this app to customers who expect timely order fulfillment.
Developer ResponseHi,Thank you for sharing your feedback. We would like to clarify that our orders are delivered within the communicated delivery timeline based on the product and destination.To better understand your concern and verify the details, we request you to please share the relevant order information with us. This will allow us to review the delivery timeline accurately and provide you with precise clarification.Please reach out to us at happy@distacart.com or call us at +1 855 253 4782, and our team will be happy to assist you further.Thank you,Customer Happiness Team