District Direct 4+

Everything is fine until today

I normally have used to the app to submit applications and etc. I have been trying to submit a new application and when I am halfway through the process past the part where it asks for tax info and etc it just completely force closes the whole app and won’t let me get past that part I’ve tried several times since 8am. It is currently 1:05pm issue is still on going. Tried it on my iPad still the same issue.

Ответ разработчика ,

Thank you for your feedback. We apologize that the App has not met your expectations and that you were not able to complete your application. We would be happy to assist you. Please contact us at (202) 727-5355 from 7:30 am - 4:45 pm, Monday – Friday.

Need to fix some problem with the app !

I created an account and first I could log in, but when I tried to sign in back again it keep saying that there is not an account with my e-mail address. So, I created another account and when I tried to put the info that it ask you to put and still it keep saying the info I put is not right and I called the DHS and they told me the info I put was right that they don’t know what is not letting link my case to my account. So, they gave me another page that I can go and from that page I was able to link my account to my ebt-card . They send me a temporary password to my e-mail and I was able to have access to my case. But, then I went back to the app and sign in with my user name and new password and is still don’t letting me access through the dc access app only I’m able to access to my account through the dhs page on line .

They need to create a better app

I have been trying to get my insurance for my wife and myself for, almost 2 years.
Every time I call them, they always say I am under my parents and stuff.
I no longer with my parents since I am 26 and I can’t even verify my information in the app. Always say they can’t find my information.

Seriously how I am going to submit an application, if they can’t even verify me in the app. Tried putting my ssn, tried putting my Medicaid number, doesn’t work.

They don’t want to help you at all. Does the worker even know that they work for the people and they can loose their job for not helping needy people.

I wish it was easy to use. Even it’s hard to use, I wish there was a way you can directly contact technical service to resolve your issue in terms of verifying you in the app or not..

It seems like if you submitted the application but you never verified ..then they won’t received the application.

It’s crazy..I am just gathering documentation and recording whoever I talk on the phone. Just so that even I have to court, I can show them.