Dividend Fifth Third Bank 4+

Same issues as everyone else. they need to update the app. i’ll make a payment and it won’t show anywhere. it doesn’t notify me with a text, email and the app doesn’t update. you have to hope that the payment actually went through. it can take up to 3 days for it to be processed and added to your account. i’ve paid multiple times one month because it didn’t show i paid and the money never came out of my account until 2-3 days later. this app is awful!!!!!

No matter what I do I can’t see to get app to take a payment or show history of payment. Says anything from card info missing to declined card. When I do direct to checking account it shows a payment made but then all the sudden the app shows no payment made still due etc. I have no idea how to pay this company. I tried direct to the website but says I’m. It authorized to creat an account. This is crazy. Stay away from this company if you can do so

For the past two payment cycles, the app has not processed my payments. When I call the company all they ask is “are you making a payment?” They would not even provide a reference number today after I made a payment as proof on the phone. I sent a screenshot of my last on time payment (November 2022) to “resolutions” and haven’t heard anything back. Obviously the app hasn’t been fixed since it happened again in December 2022.