The official app for Divvy, Chicago’s bike share system. Unlock a ride, discover nearby stations, and check real-time availability -- straight from your phone.
With Health App integration, you can get your pedaling credit by syncing each ride to your Health App. Happy riding!
Thanks for using Divvy! We update our app regularly to make your rides even better. Every update of our Divvy app includes improvements in speed and reliability. As new features are released, we’ll highlight those for you in the app.
Here is what you will find in our latest update:
Allow people to scan their credit card for faster checkout.
Ratings and Reviews
Mostly good app
The app is pretty good but for 2 complaints:
- if a bike is “dead” (red light on) it still appears to count as available. So you might walk to a station that has 4 bikes only to find that all 4 of them are unusable
- at one point my account was suspended simply because of an expired credit card and I wasn’t able to do anything through the app to fix it. Not to mention I received no email warning that my account was about to be suspended
Ultra condescending customer service
I downloaded the app and went to set it up with my info. Apparently you cannot do this. I called to say that when I tried to set up the account it seemed like I could only do it if I signed up for a year. I said I did not want that I just wanted to be able to occasionally use a bike. She said I cannot sign up on line or on the app then. I asked why it says the best way purchase a ride is through the app if you can only use the app if you are signed up with an annual membership. I said I think I am missing something because an annual membership we make purchasing a single ride unnecessary. I was really trying to understand what I was missing. I left the phone call still confused, and blown away by how condescending the woman I spoke to was. I am still not sure what the purpose of this app is.
Poor design. Customer service lies.
I had the need to use a bike in chicago last weekend. Somehow ended up getting charged for three rides. App history shows one ride that went over 30 min. So, a second ride charge was warranted. When I questioned the third ride, customer service said they would graciously refund the third charge as a “one time courtesy”. While I appreciated that, I pressed the rep as to what the third charge was for. She then told me it appeared I had 3 bikes out at the same time. Pretty hard to do (or even corroborate given my account history that shows a single ride) with one person riding.
She either lied or their back-end data is in accurate.
I’m giving the app a 2star rating as I’ve yet to find a way to see purchase history, credits purchased, or credits available for future use.
Suggest using app for nothing more than locating stations with bike availability - use the pay kiosks with a card when ready to purchase.
- Motivate International, Inc.
- 173.8 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, Spanish
- Age Rating
- This app may use your location even when it isn't open, which can decrease battery life.
- © Motivate International
With Family Sharing set up, up to six family members can use this app.