DLC Mobile 4+

If you click on View Bill, you can see your bill but when you go to pull down to view Print or Download buttons, you can't see them once the screen bounces back (moves upward), so thus they're not clickable. No one can access the buttons thus they're unusable.

Hello, the current version of the mobile app does not allow users to print nor download through the buttons hidden at the top of the display. Instead, please download and/or print your bill by holding down on the bill and click Save or Share the image.

I set up autopay to pay my bill, the app said everything was set up correctly, my account was entered without issue, and I stopped worrying about my bill knowing autopay would take care of it on time. Later come to find the app did not autopay my bill, resulting in it being past due and potentially subjecting me to a late fee. I got no error message or notification from the app that the autopayment was somehow not working for my account, but it still had not paid the bill over 24 hours past the due date. If I actually get a late fee because the DLC app told me autopay would was successful and then did not give me any kind of error message or anything telling me that it didn't work, I will be incredibly frustrated with this app.

Hello, we apologize for the inconvenience you are experiencing with AutoPay. Can you please send an email to mobileapp@duqlight.com with your name, service address, and account number so our team can resolve the issue?

For 2 weeks Duquesne light has been “updating” through a 2nd party contractor. We were told it was going to be a week and we would be notified of every outage and the duration - we have received NO WARING OR ESTIMATE OF OUTAGE ON THE HOTTEST DAYS OF RHE SUMMER. Our power has been out for EIGHT STRAIGHT HOURS !!!! We have pets, we have groceries, we have people here. No one even had the courtesy to knock on our door to give us warning and it’s 86 degrees in our house. It’s amazing that when your power bill is past due that Duquesne light has no problem emailing, calling and sending you late fees - but when they decide to take your power off FOR 8 STRAIGHT HOURS there is NO COMMUNICATION OR COMPENSATION.

We apologize for the inconvenience you experienced, all our planned outages are communicated to our customers well in advance. We send out calls and letters in the mail so that our customers can prepare. If you have an email address on file we are currently working on getting email notifications as part of the planned outage process for sometime this year, as well. Please email us at mobileapp@duqlight.com with your name, address/account number and username so we can research your account to see when communications were sent to you about your planned outage. Thank you!