DobbyPro 4+

DobbyPro Handyman

I've been in partnership with Dobby as a service professional for over 2 years and have been very impressed with their service & support. I was recruited by their team who had been actively looking to partner with highly rated service pros. At the time I had been using other app based service platforms but knew my earnings as well as the quality of leads could improve. Dobby helped me solve these problems through their commitment to quality of experience for both service pros and homeowners alike. Their team works diligently to facilitate scheduling jobs, communicate with clients and promptly deliver estimates, invoices & billing. The DobbyPro app has also continuously improved over time. It's reliable, well organized, easy to use and the support team is always there ready to help. I can honestly say Dobby provides me with quality leads that earn more per job than any other Home Services platform.

it's better than Thumbtack.

They just started and the policy is just amazing, I've already done a few jobs, but now there aren't many of them I have to work for this irresponsible Thumbtack, I'm sure this is temporary. Dobby's policy is just amazing, I've already earned about 3 thousand in a couple of months, this not so much compared to TT, but how much did I spend in TT on contracts - more than 3 thousand in 2 months, how much did I spend in Dobby?? $0.

This app definitely has potential.

Bad App and People

I was a Dobby contractor, I do handyman jobs, landscaping and tree removal. I landed to Dobby because of a friend, but he warned me about a problem he had with one of the representatives. Anyway, I decided to do it. At the beginning you start filling everything out, basic details. After that I got few jobs because of them, from 10 jobs I estimated I lost 7 and got 3 out of 7. Because to my price that was really fair enough I had to add 20% more for their commission. I was loosing a lot opportunities. Also I got two jobs that were confirmed with the customers and I was gonna schedule them, but Dobby sent me a message that the customers were not gonna move forward. But to short my story, they kicked me out from the app for no reason, they just deleted it. I’ve done Thumbtack for about 5 years, they send you the lead and you pay per lead. I’d rather use thumbtack thank Dobby. But anyway thanks because I got few opportunities because of them.

Developer Response ,

Hey Kevin,
Thank you for the feedback. As we discussed via SMS, sorry for the off-boarding experience. Dobby is a totally free platform for our service pros - but to continue to operate through Dobby, our service pros need to win at least 60% of the jobs. Your lifetime win rate was 17%. We sent you 36 jobs, you accepted 29 jobs, completed only 5. You have all 5-star ratings on those 5 jobs.

Dobby is not a lead generation platform like Thumbtack. So we don't make money until you (service pro) make money. And you don't make money until the job is done with 5-star reviews for the homeowner. We kept everything on the platform free (marketing to back office support to payment processing) - but every Dobby pro needs to maintain 98% 5-star ratings and at least 60% win rate (we also don't send our jobs to multiple pros at the same time - that's why winning jobs matter significantly for us).

We see that you (KB Landscaping and Tree Services, LLC) were hired 66 times in 5 years on Thumbtack (as of March 2024), so that's 13 jobs per year. We're very happy that lead generation model is working for you. We usually work with pros with a larger volume (200+ jobs per year) - as Dobby is using a property management model.

Thank you again for your feedback on the off-boarding process. We've made some changes thanks to your feedback. Take care.