Dolly Helpers Ratings and Reviews

I’ve been working with dolly for almost 2 years it’s pretty plain and simple pick up the item take it from point A to point B Dollys pretty fair when it comes to pricing the jobs and when I need help the support is pretty on top of it I’ve yet to have a problem with this company I personally love it unlike some other unmentionable apps that may or may not rhyme with slug I’m happy to work with Dolly in the future I’d hope to see this company push more for contracts with furniture stores ect. It might even help to send some drivers flyers to get the word out a lot of people don’t know about this if you wanted to make it a rewards system for the contractors you could put barcodes on the flyers so you keep tally of who’s braught in the most customers threw personally advertising it seems like a win win

They are all over the place with what they say, none of them are on the same accord. And they speak EXTREMELY fast with heavy Indian accents it’s so hard to understand them. They listed a dolly through the Instawork app, I took it, but then changed my mind and deleted my Instawork account. Well since I’m already signed up with dolly they still penalized me for it through the dolly app when the Instawork app mentioned nothing about it being for dolly. And even in the Dolly app it says I have one last minute cancel from November yet they still claim I have 2 in the last 90 days when the app/my profile clearly states one. I showed them all the proof, they still refuse to try to find a resolution. Every rep I’ve talked to is extremely condescending, rude, unprofessional, and hard to explain. But then again being in a 3rd world country I don’t expect them to care about delivering quality service when what they charged me for cancelling last minute is probably what they make in a day

Had some trouble getting the app send out jobs /bids.
Did one job today work 80% myself &the other 20% he showed up to finish job today!
Helper showed up today about 30 mins late. Moved everything in the rooms upstair but a dresser with id rolled to the back door steps He was nice guy got last but done in no time then option to pay was not equal. Should been 80%myself work done & 20% to helper who was good just not there waited to finish. Not saw but believe was one tip. In app. Honestly is
Definite Room for some Improvements
then. 4**** Can get job # if like? Looking fwrd to more work fill gap for scheduling like heads up planing app has great potential for some improvement load pics measurements for better customer services few thoughts on Constructive criticism Happy holidays & My thanks.!

This is another app primarily set up to protect the company itself and it’s interests rather than doing right by the helpers. Also BEWARE THE TEAMS SCAM. When you have someone (like a spouse) who can work with you, they’ll tell you to setup as a team rather than an individual helper and hands. When you do this, you get paid LESS than when you register separately. This is a ploy to make more money for the company. Those savings are not passed on to the customer.

Beyond this, job descriptions and sizes are often inaccurate. Support claims quick response times but average 3-24hrs. Sometimes they don’t respond at all. Decent money can be made but you’ll have to deal with the frustrations. Also, dolly posts pay rates low and only increases to what they are able to pay if no one takes the job. They make massive profits by lowballing us contractors.

I have the app for more than 6 months and haven’t did a single job. The price what they giving is a total joke. If you have a vehicle and drive, after you pay your expenses you will definitely end up working for less than the minimum wage. You are “own contractor “ but in the same time you have no rights or options to negotiate anything with the customers. Because they pay very low, once I needed a helper for one hour and try to hire one from Dolly. Usually they pay $30/hr, but at the end were asking me to pay more than $80/hr for one person. Do the calculations and think if it’s worth it even to open an account with them. I paid $25 fee, lost hours to complete the account and at the end, all it’s wasted. How someone will say that it’s easy to work with. Even if you bid for a job, most likely you won’t get it because they decide who will. If you do that, why don’t you just give it to the person you want. That’s why the moving companies have dispatch.

Whenever I get a notification of a job most times if the job is significant in value it tells me it’s been taken before I can even review it. What happened to the countdown? Even when I go to review it right away, same thing. How are the $100+ jobs always gone immediately, (bots?). Also, in the past if I had waited say 5 seconds before reviewing a job it meant my count down clock wouldn’t start for seconds which wouldn’t allow me to accept a job until 5 seconds later than anyone who had started reviewing it before me. Why not just start everyone’s clock at the same time? Finally, as a driver you are always asking me to give up a portion of my potential earnings to secure helpers, seems to me you should rework your business model.

Very disappointed as I really used to like working for Dolly up until recently. The bad experiences kept piling up and NOTHING was done to make it right despite reaching out to the customer concern team numerous times, trying to give them a chance.

The support is absolutely garbage. They don’t even have a number to reach if there is an immediate emergency (which more often than not, issues arise). You can leave a voicemail over phone then wait about 3 days for a response or send an email and again, wait some time to hear back. Not very helpful when in a pinch.

They used to pay well, now the wages are a joke for the drive time/work time combination (at least here in CA). Is $20 worth driving 25 miles each way to load and unload a couch worth it? With gas near 5 dollars a gallon, not so much. Sad part is they can afford to give their workers quite a bit more or actually pay for a support team!!

What really irks me is that this company literally only has to pay the help (us) and their little bit of staff, meaning they have very little overhead. Although, like all other companies in today’s world, they are greedy and could give a **** about the people actually doing the work. Instead they take advantage and exploit hard working honest people on the daily.

I was once working for Dolly for 3-4 years (on and off). In my early stages with this company, I was actually making $500-$700 a week (as a hand). 2-3 years later, I got a truck and became a helper. Becoming a helper means more money a week. Normally, doubling whatever a hands would make a week. In my case, suppose to be $1000-$1,400 a week! Once I became a helper, it was hard getting accepted for jobs. They pay started to slowly drop overtime. Then, out of nowhere, Dolly just became cheap. This caused me to cancel or not show up to certain jobs. Really have to think long and hard about doing the job before/ after accepting it. I truly don’t know what happened to Dolly. I was one of the first people to sign up and work with Dolly. It was like a gold mine in its early stages. Now, they’re slowly putting themselves out of business!

Payouts are inconsistent. Some jobs they take well over 50% of the total amount the customer pays. Whoever prices these jobs needs to get properly trained or fire them and get someone else who understands long term business growth. You are not gonna survive long term by being cheap and low balling your helpers when they are the ones who make your business possible. They are the blood of your business. Without them, you die. This company needs to learn to adapt to market conditions and understand that gas is near $6 gallon (higher in some places). Nobody in their right minds is gonna move a fridge for $20. It’s a smack in the face to the workers. You will be better off Starting your own moving company instead of working for Dolly. They can’t seem to keep their hands off your hard worked money.

They let you feel good about the job when you first start. They give you a lot of jobs the first two months then after that you start getting one job per week. They also say that you get 100% of your tips but you don’t. We asked a customer how much tip he gave and he said $40 but Dolly gave us $36 and they do this every time. Not a good app they just care about making all the money for themselves. The reason a lot of people use Dolly is because their cheap and the reason their cheap is because they don’t look out for their drivers and pay them next to nothing. Don’t care where the job is or how the traffic is THEY JUST WANT THE MONEY!!!!
Trust me if you’re looking to get in to the delivery and moving business don’t use this app it’s a rip off. Speaking from experience.