Dolly Helpers Ratings and Reviews

I’ve been working with dolly for almost 2 years it’s pretty plain and simple pick up the item take it from point A to point B Dollys pretty fair when it comes to pricing the jobs and when I need help the support is pretty on top of it I’ve yet to have a problem with this company I personally love it unlike some other unmentionable apps that may or may not rhyme with slug I’m happy to work with Dolly in the future I’d hope to see this company push more for contracts with furniture stores ect. It might even help to send some drivers flyers to get the word out a lot of people don’t know about this if you wanted to make it a rewards system for the contractors you could put barcodes on the flyers so you keep tally of who’s braught in the most customers threw personally advertising it seems like a win win

The dispatchers on here are mostly all right, however, it is a normal to expect that little things will not be resolved in the Helper’s favor, just like in any other delivery company, from food and taxi to loads and freight, the driver is scum, dirt and filth and they do let you know that when there is a need. The way they let you know is in tiny things, small change, scheduling and in a hundred other ways that is always taken out of your pocket. For example, the algorithm will not let you take other jobs in the same directions so you could make up those tolls and gas, it would rather give this miserly job pay to another sucker that didn’t want to be an office rat, or they would judge in their favor when the dump fees are involved, stating one thing on the job detail and then stiffing you like a petty thief after you paid those fees out of pocket, all in a fairly good office language, polite, exact and rotten as their job descriptions are.
If you complain of low earnings, being stiffed by them for dump fees, etc., this is when the true nature of this business comes out - your payout is lowered and there is nothing you can do about it. Almost nothing. However, for swine that resorts to power play when caught red-handed, almost nothing doesn’t penetrate their thick skin…
Always remember to acquire your own clients, this is a minimum wage type of a gig, doesn’t matter what it looks like upfront.

They are all over the place with what they say, none of them are on the same accord. And they speak EXTREMELY fast with heavy Indian accents it’s so hard to understand them. They listed a dolly through the Instawork app, I took it, but then changed my mind and deleted my Instawork account. Well since I’m already signed up with dolly they still penalized me for it through the dolly app when the Instawork app mentioned nothing about it being for dolly. And even in the Dolly app it says I have one last minute cancel from November yet they still claim I have 2 in the last 90 days when the app/my profile clearly states one. I showed them all the proof, they still refuse to try to find a resolution. Every rep I’ve talked to is extremely condescending, rude, unprofessional, and hard to explain. But then again being in a 3rd world country I don’t expect them to care about delivering quality service when what they charged me for cancelling last minute is probably what they make in a day

The app is great, but it's somewhat inconvenient that Helpers and Hands must launch it every morning just to communicate their availability. It would be much more convenient to have a pre-programmable availability on a rolling weekly/monthly basis, from Sunday through Saturday. It would save time and streamline the selection process because push notifications would be based upon one's schedule rather than on a whim. You could market the feature as a "Forget Me Not".

That being said, most clients I have served thus far have been very engaged throughout the process and offer guidance to maximize our overall productivity. I love the Dolly brand and I genuinely appreciate the opportunity to belong to this community.

Had some trouble getting the app send out jobs /bids.
Did one job today work 80% myself &the other 20% he showed up to finish job today!
Helper showed up today about 30 mins late. Moved everything in the rooms upstair but a dresser with id rolled to the back door steps He was nice guy got last but done in no time then option to pay was not equal. Should been 80%myself work done & 20% to helper who was good just not there waited to finish. Not saw but believe was one tip. In app. Honestly is
Definite Room for some Improvements
then. 4**** Can get job # if like? Looking fwrd to more work fill gap for scheduling like heads up planing app has great potential for some improvement load pics measurements for better customer services few thoughts on Constructive criticism Happy holidays & My thanks.!

I have the app for more than 6 months and haven’t did a single job. The price what they giving is a total joke. If you have a vehicle and drive, after you pay your expenses you will definitely end up working for less than the minimum wage. You are “own contractor “ but in the same time you have no rights or options to negotiate anything with the customers. Because they pay very low, once I needed a helper for one hour and try to hire one from Dolly. Usually they pay $30/hr, but at the end were asking me to pay more than $80/hr for one person. Do the calculations and think if it’s worth it even to open an account with them. I paid $25 fee, lost hours to complete the account and at the end, all it’s wasted. How someone will say that it’s easy to work with. Even if you bid for a job, most likely you won’t get it because they decide who will. If you do that, why don’t you just give it to the person you want. That’s why the moving companies have dispatch.

This is another app primarily set up to protect the company itself and it’s interests rather than doing right by the helpers. Also BEWARE THE TEAMS SCAM. When you have someone (like a spouse) who can work with you, they’ll tell you to setup as a team rather than an individual helper and hands. When you do this, you get paid LESS than when you register separately. This is a ploy to make more money for the company. Those savings are not passed on to the customer.

Beyond this, job descriptions and sizes are often inaccurate. Support claims quick response times but average 3-24hrs. Sometimes they don’t respond at all. Decent money can be made but you’ll have to deal with the frustrations. Also, dolly posts pay rates low and only increases to what they are able to pay if no one takes the job. They make massive profits by lowballing us contractors.

Don’t join this platform unless you want to work with overseas customer service and definitely don’t reach out to driver/customer support outside of normal business hours even when you’re handling a “dolly” and need support…You definitely will NOT make $1000 per week perhaps $100 if you’re lucky!! BEWARE Dolly will take a fee from you equal to the job order if you relist and this is NOT outlined in the agreement that you sign when you onboard…Dolly will ask you to do their work by contacting the customers to obtain order numbers and make adjustments to orders and if the customer doesn’t have the app to communicate with you that’s too bad you won’t get paid what you’re entitled to receive…find another reputable platform and leave this sham and scam of a driver platform to die!! Even the retailers are complaining about the way they do business you’re better off not being associated with this platform and company…drive away!!!

When I contact Support, this is their response. Keep in mind I have a truck and enclosed cargo trailer but they keep saying my app settings are contradicting what is required for the delivery request from Rove concepts? I have a 2008 Yukon Denali with a 7 x 16 enclosed cargo trailer. This is how Dolly response once I contact customer support.
. Helper,

Thank you for reaching out about an open Dolly. We rely on our app to match available helpers to the open Dollys in each market and no longer manually assign Helpers to Dollys upon request.

If you are consistently experiencing issue being assigned to open Dolly's your preferences may be contradicting the Dollys you are requesting. Our system determines eligibility of each Helper based on all their preferences: Day of the week, timing, and Hands/Assistant preferences. Updating your preferences to remove any specifics that no longer apply will improve your eligibility and help reduce any issues you may be experiencing.

If you have an issue separate from the one described above please respond detailing the issue you are experiencing and we'd be happy to help. Keep in mind I have a helper I have more than enough space in my enclosed cargo trailer. Can someone please tell me what the requirements are to make deliveries or be assigned deliveries from Rove Concepts?

Very disappointed as I really used to like working for Dolly up until recently. The bad experiences kept piling up and NOTHING was done to make it right despite reaching out to the customer concern team numerous times, trying to give them a chance.

The support is absolutely garbage. They don’t even have a number to reach if there is an immediate emergency (which more often than not, issues arise). You can leave a voicemail over phone then wait about 3 days for a response or send an email and again, wait some time to hear back. Not very helpful when in a pinch.

They used to pay well, now the wages are a joke for the drive time/work time combination (at least here in CA). Is $20 worth driving 25 miles each way to load and unload a couch worth it? With gas near 5 dollars a gallon, not so much. Sad part is they can afford to give their workers quite a bit more or actually pay for a support team!!

What really irks me is that this company literally only has to pay the help (us) and their little bit of staff, meaning they have very little overhead. Although, like all other companies in today’s world, they are greedy and could give a **** about the people actually doing the work. Instead they take advantage and exploit hard working honest people on the daily.