Dollywood Parks & Resorts 4+
The Official Dollywood App
Herschend Family Entertainment Corporation
Designed for iPhone
Download the latest update of the Dollywood Parks & Resorts App to plan and enjoy your next Smoky Mountain adventure.
Download, use and enjoy this app to discover our Smoky Mountain destination like never before.
Dollywood Parks & Resorts offers an incredible experience for the entire family, including two parks with dozens of rides, slides and attractions, plus seasonal festivals and award-winning shows and dining. In addition, our collection of on-site resorts offers refined hospitality, located just minutes from excitement.
The Dollywood App ensures you maximize every moment with unique features such as:
Information For All Parks & Resorts - Explore our entire destination, including Dollywood theme park, Dollywood’s Splash Country water park, Dollywood’s DreamMore Resort and Spa, and other area experiences.
Up-To-Date Hours, Schedules & Ride Wait Times - Make the most of each moment with real-time updates to our hours of operation, show schedules, and once you’re inside the park, see estimated ride wait times for our most-popular attractions.
Maps & Wayfinding - Navigate with the interactive, GPS-enabled map to find the best routes to rides, dining, shops, crafts, theaters, and transportation. View accessibility information, restaurant menus, shop offerings, and more—across the destination or at a specific property.
My Dollywood Account Integration - Link your day tickets, Season Passes, Bring-A-Friend tickets, add-ons, and more for quick access. Utilize the app itself or add your tickets and passes to your phone’s digital wallet for easy entry and use at the parks.
This latest version of the Dollywood Parks & Resorts app has been expanded to include information on all properties within our Smoky Mountain destination, including the theme park, water park, resorts, and other area experiences.
Additionally, you’ll find added enhancements including:
1. Redesigned home screen featuring the information you want most
2. New curated adventure lists with activities perfect for every age and member of the family
3. Expanded wayfinding and directions across our entire destination
4. Enhanced schedules for each show and venue
Ratings and Reviews
Deleted our tickets
The app is nearly perfect, but it won’t show ticket barcodes after the first use. This is a problem if you buy a 2-day pass, for example. We had to stand in a special line at the entrance of the park so they could look up our purchase history. A minor annoyance, but still one that seems completely avoidable. You can export your tickets to Apple Wallet and they won’t be deleted from there. This is a must until Dolly fixes her app.
My disclaimer is that I’m comparing this app to Disney World’s app, and perhaps that isn’t fair. I’m well aware Dollywood isn’t Disney World. Having said that, if you’re going to have an app, the demographic you’re appealing to with that expects certain things to enhance the guest experience. For the most part, it’s ok. Not great, but not terrible. Seeing a list of attractions and shows with times is great for planning your day. You’re able to make a list of things you want to do and set reminders when a show is about to start. Perhaps the biggest thing I see missing is the ability to view a menu of the restaurants. I’ve also seen some out-of-date information. There are things within the park itself that could stand to be improved to create a better guest experience, and it starts with having a user-friendly and functional app, not an abacus.
Good, but notification issues.
The map and schedule works well, but the notice system has problems. I got a notification for a sale on upgrading my regular season pass to gold for a discount while in the park, and made my way to the front gate. I waited in line for about 40 minutes and as I spoke to her the notification went away all on its own before she could see it. She says the employees don't get notified of app deals and since she didn't see it, obviously she couldn't honor it. I was flat out told I was wrong and although she doesn't know what notices are sent out, she knows it wasn't that and I didn't see what I did. I was told it's my fault I didn't take a screen shot. It would be helpful if employees got a list of notifications as well as they're sent out so that these issues are easily solved.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Herschend Family Entertainment Corporation
- 42.6 MB
- Requires iOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2023 Dollywood
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