Dollywood Parks & Resorts 4+

My husband and I are in Gatlinburg to celebrate our 41st anniversary. We were staying in a cabin very close to Dollywood and could hear the fireworks every night. We talked about visiting Dollywood but we’re not sure if we would go. On the last day of our vacation we decided to go and so glad we did! We were there when it opened and left after the fireworks and drone show. It was really fun! You can leave the worries if the world outside the gates and have fun!

Dollywood was fantastic! Great shows. Rides for all ages. Friendly employees. Very clean. Organized park entry/exit. Overall, very family oriented.
Bought my tickets 2 days prior- downloaded the app - set up my account. Tried everything to get my tickets to link to the app and see the show schedule w/o success. App allows you to set up “favorites” to visit - took some time to do that. The day we went, suddenly the tickets are in the app. The show schedule is now available. However, all the “ favorites” that were tagged are now gone. How does this happen when you have an account? Tried to use the map to maneuver from one location to another. It took us to the wrong place. Sometimes the “search” worked- sometimes not. Looked up Dragonflier and it was there with a description- tried to look up Mystery Mine (while standing outside of it looking to see what the ride was) and it said “no results found.” Overall, would not recommend the app. Use the park map and show schedule given at the entrance.

My disclaimer is that I’m comparing this app to Disney World’s app, and perhaps that isn’t fair. I’m well aware Dollywood isn’t Disney World. Having said that, if you’re going to have an app, the demographic you’re appealing to with that expects certain things to enhance the guest experience. For the most part, it’s ok. Not great, but not terrible. Seeing a list of attractions and shows with times is great for planning your day. You’re able to make a list of things you want to do and set reminders when a show is about to start. Perhaps the biggest thing I see missing is the ability to view a menu of the restaurants. I’ve also seen some out-of-date information. There are things within the park itself that could stand to be improved to create a better guest experience, and it starts with having a user-friendly and functional app, not an abacus.