Domain Money 4+

Unbelievable Customer Service

So I’d like to say I’m not the greatest with money but I am extremely confident in my experience with financial apps/accounts. It’s extremely rare to find a company that has customer service with power. That power is not over delivering or under deliver promises. They are almost on your side & the only way a customer service can be on your side is if they work for a good company. I like how the conversations you have stay active. When you contact customer service your message stays in the app like a text message then it emails you as well the conversation then when they respond they can send screenshots, links etc. it makes them understanding you and you understanding them much easier & at lightning speed.
This is maybe the 2nd time in my life where I was happy talking to customer service bc I learned something new I can go back & follow steps & they stuck by the words they said. So far the app is clean, simple and easy on the eyes. They show you the roadmap with learning. They stand out compared to other companies. So far so good. I will update as the years go on. I hope to grow with this company & you should give them a try bc like I said I know a good system when I see it.

Developer Response ,

Thank you for sharing your experience with Domain Money and our Customer Service team. We really appreciate you taking time out of your day to do so. Please feel free to reach out if we can help out with anything else.

Great platform with a lot of potential

For disclosure, I have a couple thousand dollars in Domain Money. I have a financial advisor, and do my own meme-stock trading through a broker, but to diversify and get into crypto, I use both Gemini & Domain Money.

Pros:
- Managed portfolios are great. Domain Edge and Domain Metaverse are my favorite. Looking forward to seeing the performance over the next two years. Domain Edge can be bought 24/7, and it appears that your order will go through as soon as your deposit clears.
- Can’t wait for the Borrowing (Margin)/ Earning (lending)/Spend (credit card) accounts to be released. Please get these products out ASAP!
- Clean UI, easy to use, can buy stocks/crypto/portfolios all-in one.
- Reoccuring buys

Cons:
- Overly optimistic deadlines. We were supposed to get crypto withdrawals in February, they still haven’t arrived and it’s nearly April.
- No insurance or guarantee on crypto assets (like all other exchanges). Custodian is best-in-class via Gemini, but if DM’s security/risk team is lacking, it could result in the loss of assets for customers (who would be the ones holding the bag).

Overall, the team is industry-leading, with vets from Goldman Sachs and other big companies. Hoping Adam Dell continues with the push to improve the platform and release new features.

P.S. Please release Plaid/Mint integration!

Developer Response ,

Wow, what a thoughtful and in-depth review - We really appreciate you taking the time to share your experience with our community! We agree with all of your "pros" and would love to address some of your "cons" to see how we can improve.

Crypto Withdrawals - We will admit that we were overly optimistic with crypto withdrawals. As our name suggests, we want all of our customers to have the freedom to move their funds however and whenever they wish. Given how important it is to get it right, we ran into some unexpected delays. Please message us at support@domainmoney.com so we can notify you as soon as it is available!

Insurance - We and our partners do in fact offer insurance on USD, crypto, and securities. Please check out our article by searching for "insurance" on our Help Center (help.domainmoney.com) to see the full details for each asset.

Once again, thank you for leaving us this review!

Domain is offering an invaluable service

Money management is hard and stressful. Sometimes it’s easier for me to just ignore what I’m doing with my money than work to fix it. Working with Domain is taking the stress away and making me realize that my financial goals are much easier to reach than I thought. Working with my CFP gives me a judgement-free space to work through my bad money habits as well as great guidance towards creating good ones.

I’m still early in the process, but I’m very impressed with Domain so far. I haven’t used the app to invest, but meeting with my CFP is well worth the monthly fee by itself. Domain is very affordable and is giving me an opportunity to think about my money and my financial goals on a whole new level.