DoorDash - Business Manager 4+

Name: DoorDash - Business Manager
Rating: 4.3 (806 reviews)
Author: DoorDash, Inc.

DoorDash, Inc.

- 4.3 • 806개의 평가

- 무료

iPhone 스크린샷

설명

Track orders in progress, resolve issues, access Support, keep track of your business performance, and get real-time notifications on DoorDash.

TRACK LIVE ORDERS
Manage in-progress orders and see your Dasher's status, location, and arrival time. Mark an item out of stock or cancel an order if you’re having trouble fulfilling it. Call your customer or Dasher if there are any order issues, and chat with or call DoorDash Support anytime.

MANAGE STORE AVAILABILITY AND HOURS
Update store hours, closures, and more. Plus, easily switch to view any of your other stores on DoorDash.

GET DAILY BUSINESS DATA
View daily, weekly, and monthly performance recaps and get insights into your top-performing menu items on DoorDash.

USE WITH THE ORDER MANAGER TABLET APP or POS
The Business Manager app complements your existing order protocol. If you’d like to receive, confirm, and manage orders please continue to use your Order Manager tablet app, point-of-sale (POS), email, or fax protocols.

Learn more about the various ways you can receive and manage orders here: https://help.doordash.com/merchants/s/article/What-order-protocol-should-I-choose-Tablet-email-or-fax?language=en_US

ABOUT DOORDASH
DoorDash is a technology company that connects consumers with their favorite local and national businesses in more than 4,000 cities across the United States, Canada, Japan, and Australia.

Founded in 2013, DoorDash enables local businesses to address consumers’ expectations of ease and immediacy and thrive in today’s convenience economy. By building the last-mile logistics infrastructure for local commerce, DoorDash is bringing communities closer, one doorstep at a time.

Get your business on DoorDash at get.doordash.com

2024년 8월 9일

버전 1.19.0

- Minor fixes and performance improvements

4.3/5

806개의 평가

Too Many Issues to Mention Here

DoorDash needs to build focus groups with merchants if it wants to do this app thing right. Rarely anyone at DD reaches out to us on this. Calling customer support always leads to case number which is generally a dead end road.

We are a multi location grocery store on the app but cannot make changes on the menu thru the app (price changes or out of stocks). There should also be notifications thru the manager app when orders come in. Both of these features should be part of the app.

Because we are a store-pick model, we should be allowed to eliminate out of stock items in orders and recommend substitutes in such cases. We cannot do this now and must rely on calls to customer support that are generally cumbersome.

The Merchant Manager Stopped Working!!

As of today the app is not working!! It is showing that our store is closed when it is actually open! It is showing no current or historical sales information. However on the tablet it indicates we are open and have fulfilled orders! This needs to be fixed asap as I have no way of monitoring sales and orders when I’m away from the store.

Shady setup the way the app is not

I rarely give reviews for apps almost never do.
This app use to work great. Now? Its like doordash tries to hide when customers request refund. You use to be able to see it easily now you have to manually go through every single order and scroll all the way down to see if their was a refund processed. Very shady in my opinion. Also they should make it easier for merchants to see how many times someone has asked for a refund the same way you can see how many orders a customer has placed with you and allow a BAN option for customers that are lying about their orders consistently. Still alot of other things wrong with this app its almost like it was done on purpose.