DoorDash - Business Manager 4+

Name: DoorDash - Business Manager
Rating: 1.8 (110 reviews)
Author: DoorDash, Inc.

DoorDash, Inc.

- 1.8 • 110개의 평가

- 무료

iPhone 스크린샷

설명

Track orders in progress, resolve issues, access Support, keep track of your business performance, and get real-time notifications on DoorDash.

TRACK LIVE ORDERS
Manage in-progress orders and see your Dasher's status, location, and arrival time. Mark an item out of stock or cancel an order if you’re having trouble fulfilling it. Call your customer or Dasher if there are any order issues, and chat with or call DoorDash Support anytime.

MANAGE STORE AVAILABILITY AND HOURS
Update store hours, closures, and more. Plus, easily switch to view any of your other stores on DoorDash.

GET DAILY BUSINESS DATA
View daily, weekly, and monthly performance recaps and get insights into your top-performing menu items on DoorDash.

USE WITH THE ORDER MANAGER TABLET APP or POS
The Business Manager app complements your existing order protocol. If you’d like to receive, confirm, and manage orders please continue to use your Order Manager tablet app, point-of-sale (POS), email, or fax protocols.

Learn more about the various ways you can receive and manage orders here: https://help.doordash.com/merchants/s/article/What-order-protocol-should-I-choose-Tablet-email-or-fax?language=en_US

ABOUT DOORDASH
DoorDash is a technology company that connects consumers with their favorite local and national businesses in more than 4,000 cities across the United States, Canada, Japan, and Australia.

Founded in 2013, DoorDash enables local businesses to address consumers’ expectations of ease and immediacy and thrive in today’s convenience economy. By building the last-mile logistics infrastructure for local commerce, DoorDash is bringing communities closer, one doorstep at a time.

Get your business on DoorDash at get.doordash.com

2024년 6월 10일

버전 1.17.0

- Minor fixes and performance improvements

1.8/5

110개의 평가

Too Many Issues to Mention Here

DoorDash needs to build focus groups with merchants if it wants to do this app thing right. Rarely anyone at DD reaches out to us on this. Calling customer support always leads to case number which is generally a dead end road.

We are a multi location grocery store on the app but cannot make changes on the menu thru the app (price changes or out of stocks). There should also be notifications thru the manager app when orders come in. Both of these features should be part of the app.

Because we are a store-pick model, we should be allowed to eliminate out of stock items in orders and recommend substitutes in such cases. We cannot do this now and must rely on calls to customer support that are generally cumbersome.

The Merchant Manager Stopped Working!!

As of today the app is not working!! It is showing that our store is closed when it is actually open! It is showing no current or historical sales information. However on the tablet it indicates we are open and have fulfilled orders! This needs to be fixed asap as I have no way of monitoring sales and orders when I’m away from the store.

Worst Company for businesses

DoorDash is high commision based yet they don’t have right setup to support businesses. No control on customers refunds in-spite of write order. Upon such refunds DoorDash still takes the commission on full price. 14 days limit to manually stay in their app/online to lope a track if customer asked for refund is so annoying. They are secretly charging a lot from business without having a mechanism to update to look into the refunds requests. And the they boast about policies in place and can’t help businesses to dispute such refunds. Their app and whole company is very screwed to steal lot of hard earned efforts and money from businesses. Looking forward to have more food delivery apps that are robust and keep businesses happy as well.