DoorDash - Food Delivery 12+

I don’t understand how DoorDash take your money, but don’t give you a refund if you don’t receive your food. Or you don’t get a refund if you cancel your order way before the numbers are done counting down. They take your 20 something dollars and leave you nine dollars. Or the food comes back cold or you just simply didn’t receive it. But yet you don’t get a refund so it has to be a scam. I ordered so much food that that little refund doesn’t even matter. Customers are always right when you find anyone to deliver the food. The drivers are stealing the food and lying like they’re delivering the food but you’ll see that the driver are still driving but say oh I think someone else picked up your order. I wasted too much money on this app. I don’t have nothing else to donate to this app. They are not fair and don’t take into consideration that their drivers are not doing right. They say they are going to refund you and it will come back on your car, but it never does. I am so disappointed with DoorDash. I told my entire family to stop ordering from DoorDash because they are a big scam. Next, I will be at my job spreading the word to not order from them because we have all been getting scammed over and over again and we deserve more. This is observed. DoorDash you need to treat your customers right because we put money in your pocket. I am so embarrassed for you guys with the bad customer service. You all put out to good citizens.

I’ve watched how this app has improved over time in terms of functionality and service. I use DD regularly. The one issue they still have is their rating process in terms of writing reviews (btw, I tried to give this feedback in the DD app directly but I couldn’t find that as an option so I came to the App Store to do that. It doesn’t make sense that they don’t offer customer feedback within the app).

The typing functionality on DD is pretty bad on iPhones. The platform doesn’t allow for auto-predict/spelling/autocorrect or other functions that make typing/writing easy—such as my experience now typing this. Also, a lot of times when you tag the dish in your review, it’ll untag itself while you’re typing which defeats the purpose of tagging your reviews.

In 2024 DD, which relies on restaurant ratings as a major part of its platform experience, REALLY needs to improve its typing functionality. A lot of reviews I’ve seen that were negative are short without much context probably because it’s such a pain to type in that app! Still, I try because I believe in offering context and details when I can—as y’all can see here 😁. People who read reviews like to know *why* someone liked or didn’t like something. So DD, please improve that and add an obvious “Customer Feedback” link so we can tell you directly how to improve.