- Various enhancements and bug fixes
Ratings and Reviews
Absolutely No Customer Service :(
I was super excited about this app because of the local deals component and not having to go through their app to receive online rebates. It seemed super easy and the first couple times I used it, it was! I got notifications regarding my cash back within minutes of paying. Awesome! However, they have the worst customer service. I’ve had two different issues (one with a referral bonus and one with not receiving cash back for an in-store purchase) that I’ve reached out to their customer service email about (no phone number available) and I only received auto-replies about them being very busy and that responses may be delayed up to a week. Apparently, a week is more like never. I have never been contacted by an actual person nor have I been able to reach an actual person for help when I’ve tried. Their auto-replies say “if you do not respond to this email, we will assume your problem is resolved” and despite replying (several times), I still never heard back from anyone. This is super disappointing - mostly bc I was really excited about DOSH and hyped it up to colleagues only to run into these problems with no support. As a result, I will not be referring anyone else to Dosh in the future and will instead suggest similar programs like Ebates that actually give you your $ and have customer service that is much easier to work with!
Developer Response ,
Hi there, we are so sorry you had this experience! Please reach out to us on Facebook (@doshapp) or Twitter (@doshsupport) and reference this review and we'll be happy to help you out.
When you hear about someone’s account being stolen or altered, a lot of times you blame the person or think it wouldn’t happen to you. But , one day I was in my account , sharing and what not (mind you in the middle of the $10 referrals promo). Then my account knocks me out and I can’t log back in. So, November 4-5th I contact the company , not working . By the 13th, I contact the company via Facebook & they tell me to submit another ticket. I did . It’s December 3rd and no reply so I contact them via fb again. Finally the 4th I get a reply basically saying it’s nothing they can do. They said that my account is registered to another number , with a card linked , but the number on the account is not and never was mine. The only way to verify is if I verify my card info that is linked to my account . But , my thing is , why would I give a company more info , if you can’t even protect my account. No telling we had my account & the number used is disconnected . (Yes they gave me the full number) so if I was someone else asking for account info , it wouldn’t take much to get out of them. So the money available in my account will be forfeited in order for me to make a new account . I won’t be making a new account but I will be deleting the one they have now .
Developer Response ,
Hi there- we are so sorry about your frustrating experience. It is challenging as we are scaling so quickly with the influx of new users right now to ensure everyone has the great experience we want them to have. You mentioned that you messaged us on Facebook, please send us another message mentioning this app review and we will do everything we can to make it right for you and get you back in the app and able to access your Dosh wallet. Thanks for your patience and understanding.
Truly Love this app
It is exactly what it says it is, cash back app real easy to use and automatic so you don’t have to do anything, their referral system is lovely because you get to become your own business by advertising the app and getting paid for it depending on their payout rate at the time. Aside from everything else my only concern was the pending cash back before being able to transfer from your wallet but it all worked out just like it should. If you’re experiencing some type of payment issue or you think it’s not legit or not patient when waiting for actual funds to show in your bank/accounts let me be the first to tell you it will get to you in due time just be patient because they are usually PRETTY fast with everything. All and all 5/5 star this gets because it has helped me in way I could never repay them but I’ll forever be loyal to dosh and continue to enjoy this cash back!!! HAPPY NEW YEARS
- DOSH LLC
- 91.1 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © Dosh Holdings, INC
With Family Sharing set up, up to six family members can use this app.