Dott (previously TIER)

Name: Dott (previously TIER)
Rating: 4.8 (7736 reviews)
Author: Dott B.V.

Electric ride sharing

Only for iPhone

Free

7.7K Ratings
Ages

4+
Years
Category

Travel
Developer

Dott B.V.
Language

EN
+ 14 More
Size

284.8
MB

iPhone

Shared electric bikes and scooters that get you from A to B to C – your way. Find a ride near you, unlock it, and you're on the fastest route to your destination. Got somewhere to be? Take a Dott! Simply unlock an e-bike or e-scooter in the Dott app, ride to your destination, and get on with your day – easy as that. To get started: 1. Download the Dott app 2. Check the in-app map to find a nearby e-scooter or e-bike 3. Scan the vehicle’s QR code to unlock it, and you’re off! Pro tip: Grab a Dott pass to save on your ride. Or simply pay as you go with your secure payment method of choice. Why choose Dott? Dott is the simplest way to move around your city, safely and efficiently. Ditch the crowded commute and enjoy traveling in the open air. Avoid traffic jams and arrive at your destination on time – for a fraction of the cost of a taxi or car share. Our e-scooters and e-bikes are available 24/7, making moving around your city a breeze! They’re brought in for regular maintenance and boast all the latest safety features. Plus, thanks to the smooth electric acceleration, riding our vehicles is a piece of cake. Ride a Dott whenever you're: * Meeting a friend for dinner * Commuting to work * Heading to class * Going on a date * Exploring your city on your day off, or sightseeing in other countries Get around without breaking the bank Simply pay for your rides as you go, at a price similar to public transport. Or, explore Dott passes to ride more for less: grab a pass for 24 hours, a week, or even a month to save on every ride. If you fancy a ride for free, just refer a friend and you’ll both get a free ride each! Want in on even more discounts? Turn on notifications to hear about our limited-time deals. Where you’ll find us Dott is currently available in 40 cities across Israel and Europe – with more on the way! Want to see Dott in your city? Drop us a line at support@ridedott.com.

Ratings & Reviews

4.8

out of 5

7.7K Ratings

Why walk when you can procrastinate?
06/03/2019

swaymsp
This is the second city I explore with electric scooters. In France I used it to explore as well as to trace between connect from hotel and my job site. The scooters are so efficient and so much fun. You can get back time for a fraction of the cost of other means of transportation. The best part is that this is one of the few fast vehicles you can literally take door to door. I highly recommend them. Not just this brand.
Why walk when you can procrastinate?
06/03/2019

swaymsp

This is the second city I explore with electric scooters. In France I used it to explore as well as to trace between connect from hotel and my job site. The scooters are so efficient and so much fun. You can get back time for a fraction of the cost of other means of transportation. The best part is that this is one of the few fast vehicles you can literally take door to door. I highly recommend them. Not just this brand.
Poor support, broken interface
11/06/2024

Quizdueller15641
The dott app recently replaced another e-scooter service (TIER) in my city. It is a step backwards.The biggest problem with dott is their awful support. A scooter broke down on me while riding. This happens from time to time and is unavoidable if you ride often, as other people don't always treat them with much care. In such cases, getting a refund was straightforward in the TIER app. Unfortunately, dott makes this process as difficult as possible.The only support option is a chat bot within their app. You diligently answer its questions and at some point it either stops responding (yes, ghosted by a chat bot) or it promises to connect you with a real support agent, which never actually happens.This issue is compounded by problems in the main interface of the app. For example, a button with a chat icon (for support!?) overlaps with the "scan to ride" button. As a result, the chat icon can not be pressed at all. To be fair, you can also find the support chat via the menu under "Help & legal", but there it is certainly less prominent.The combination almost makes me suspect that these are deliberate design choices. Perhaps they want to discourage users from requesting refunds. It certainly worked on me.Needless to say, this whole process does not inspire confidence. I wonder what would happen if you needed to contact them after a more serious problem, like an accident or to sort out an insurance claim.

Developer Response
We're sorry to hear about your experience with our support and app interface. Your feedback is important to us, and we hope you will stay with us. Please contact us at support@ridedott.com so we can address these issues and assist you further.
Poor support, broken interface
11/06/2024

Quizdueller15641

The dott app recently replaced another e-scooter service (TIER) in my city. It is a step backwards.The biggest problem with dott is their awful support. A scooter broke down on me while riding. This happens from time to time and is unavoidable if you ride often, as other people don't always treat them with much care. In such cases, getting a refund was straightforward in the TIER app. Unfortunately, dott makes this process as difficult as possible.The only support option is a chat bot within their app. You diligently answer its questions and at some point it either stops responding (yes, ghosted by a chat bot) or it promises to connect you with a real support agent, which never actually happens.This issue is compounded by problems in the main interface of the app. For example, a button with a chat icon (for support!?) overlaps with the "scan to ride" button. As a result, the chat icon can not be pressed at all. To be fair, you can also find the support chat via the menu under "Help & legal", but there it is certainly less prominent.The combination almost makes me suspect that these are deliberate design choices. Perhaps they want to discourage users from requesting refunds. It certainly worked on me.Needless to say, this whole process does not inspire confidence. I wonder what would happen if you needed to contact them after a more serious problem, like an accident or to sort out an insurance claim.
Developer Response 11/08/2024
We're sorry to hear about your experience with our support and app interface. Your feedback is important to us, and we hope you will stay with us. Please contact us at support@ridedott.com so we can address these issues and assist you further.
Great service
09/08/2023

AndreBoston
This bikes are the best in town of Paris it’s amazing when you spend just 2 dollars more and you avoided so much headache with the company called velib this company have the worse bike service in the world I have been renting with them and the past 5 rides the bikes have such bad maintenance you couldn’t imagine. So do you really want make your money worth it chose Dott

Developer Response
Hello, thank you for your comment! We are pleased that you value our services. We hope to see you in one of our vehicles soon. 💖
Great service
09/08/2023

AndreBoston

This bikes are the best in town of Paris it’s amazing when you spend just 2 dollars more and you avoided so much headache with the company called velib this company have the worse bike service in the world I have been renting with them and the past 5 rides the bikes have such bad maintenance you couldn’t imagine. So do you really want make your money worth it chose Dott
Developer Response 09/10/2023
Hello, thank you for your comment! We are pleased that you value our services. We hope to see you in one of our vehicles soon. 💖
The bikes will shut off for no reason
07/02/2022

sftical
I’ve rented multiple times and you never know when the bike will simply turn itself off. They have a ‘feature’ which disables the bike for a host reasons but the rider has no idea when or why it might happen. The bike will basically be unridable from one moment to the next. I’m sure they will have legal problems about this because it’s a huge safety issue and simply not providing the service promised. If the bikes would simply work as promised and not turn off arbitrarily it would be a good service.

Developer Response
Hello, we are sorry to hear that you have encountered difficulties with our service. I suggest you send a message via support@ridedott.com giving us the information related to your problem, we will do our best to help you.
The bikes will shut off for no reason
07/02/2022

sftical

I’ve rented multiple times and you never know when the bike will simply turn itself off. They have a ‘feature’ which disables the bike for a host reasons but the rider has no idea when or why it might happen. The bike will basically be unridable from one moment to the next. I’m sure they will have legal problems about this because it’s a huge safety issue and simply not providing the service promised. If the bikes would simply work as promised and not turn off arbitrarily it would be a good service.
Developer Response 07/04/2022
Hello, we are sorry to hear that you have encountered difficulties with our service. I suggest you send a message via support@ridedott.com giving us the information related to your problem, we will do our best to help you.

We've made some small under-the-hood improvements to the app and added a few local features to make hopping on a Dott even smoother. Enjoy the ride!

Version 2.148.0

1d ago

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The following data may be collected but it is not linked to your identity:
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Information

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Age Rating
Copyright

Developer Website

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Supports

Wallet

The simplest way to get all your passes in one place.

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Dott (previously TIER)

Electric ride sharing

Ratings & Reviews

What’s New

Version 2.148.0

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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