DoubleDave's Pizzaworks 4+

Couldn’t add points

So I have 210 loyalty points and I tried repeatedly to figure out how to add the loyalty points to my order. I finally gave up and pushed checkout 🙄 I went to my account, loyalty tab, I’m surprised DoubleDave’s does not have a help option or FAQ spot to figure this out.

Developer Response ,

I didn't receive a reply from the last reviewer with this issue, so I hope you'll help me out. I'm sorry for the hassle and I will make this right. Will you email me at brian@doubledaves.com with your phone number? I'll locate your Loyalty Points account and correct the issue. I will also add 200 Loyalty Points - enough for 12 Peproni or Chee-Z Rolls to your account. I'll email you when this is resolved. Thanks for your review and thank you for your business!

Redeeming loyalty points

I was trying to place an order through the all and can’t find a way to redeem my loyalty points. This is also true on the website. The loyalty points show but no way to redeem them. Called the store and they were no help except to offer to take the order over the phone which would not have allowed me to use my coupon. If you are going to allow online/app ordering and offer loyalty points, then you should make sure the points are easily redeemable online or on the app. Every place else has figured this out so it can’t be that difficult.

Developer Response ,

I'm sorry for the hassle and I will make this right. Will you email me at brian@doubledaves.com with your phone number? I'll locate your Loyalty Points account and correct the issue. I will also add 200 Loyalty Points - enough for 12 Peproni or Chee-Z Rolls to your account. I'll email you when this is resolved. Thanks for your review and thank you for your business!

Loyalty Points

Don’t be fooled. The loyalty points that Double Dave’s touts on their website and app are not honored anymore. I was just told that by the workers at the New Braunfels store. Been a loyal customer since they opened the store in 2019 and nothing. If they don’t honor the loyalty points, then they need to tell us and take that off the website and app. Pretty cheap if you ask me and a bit of false advertising.