doxo Bill Pay and Reminders Ratings and Reviews

This app was well designed. I also love the online. My only complaint is that you cannot easily print a hard copy of all your information-passwords, etc. I also wish there was a way to have other users be able to login but not be able to make changes, Even better, would be to give people permissions to view information—this would make it easy for family members to share info. I would love if they would add some of the components of Aboutone—like health history, etc.

Glad to hear the app is helping organize your bills. We’ve made some changes in our newer versions and think they’re worth 5 stars. We hope you do too!

I don't like to waste my time, so it takes something special to get me to write a review. And it's usually positive. Until it's about my experience with this app. It seemed good, it downloaded nice and fast and loaded without an issue. It has you create an account with them and then you confirm it via your email address. Then you can begin setting things up. It lets you choose from a list of popular providers in your area (such as cablevision, Verizon, direct TV etc). It does not tell you what exactly you're selecting for. Be it Internet, cable, credit cards, bank etc. yes some of these are obvious but NOT all of them are. You can have a chase bank account and not a credit and vice versa. That's strike one. For me the second strike is the crashing and then the third is the app telling you that you've timed out after MAYBE 3 minutes of activity claiming you're not active. All while you are progressing through the screens? C'mon you've gotta be kidding right? *Deep sigh* and try agin to only be booted out even faster and then even faster on the last try you give it. That's where I am now and that's the story behind my poor review and one star. Wishing everyone else who gives it a shot; some much needed luck.

We're sorry to hear that you were having so many issues with our app; you'll be happy to hear that we've made several significant updates to the app since your review. We’ve also revamped our Customer Support and are now offering assistance 24/7 via live chat, email, and phone (info at https://support.doxo.com). We hope you’ll give us another try!

I never and I mean never write app reviews but this is the worst app I have ever tried to use. I only keep trying to use it because it is the only means of online pay for k e of my utilities. Every month when I try to go on the app it will not load and says there is an error. I even got the phone number for doxo from my utility company and told them of this. They told me they had never had a complaint of this before and it “worked fine for everyone else.” I’m not a computer scientist by any means but I am well versed in technology and this is a major bug they simply tried to pretend doesn’t exist. I have come to discover that if I wait until mid day eastern time US that it finally works but I work during the day and sometimes have trouble accessing it during the timeframe that it actually works. This is beyond frustrating but even more so to be made to feel like I’m some simpleton that just doesn’t know how to work a computer application.

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right. You can do so at https://support.doxo.com via live chat support. Best, Lisa

Wow the UX is terrible here. It took be 4 tries to link a bank. Then when I try to link a credit card as a bill I end up in an endless loop. The menus are awful. After I select a credit card as a bill the option disappears to add more. On top of that I’ve never actually had a chance to actually LINK that bill since there’s no way to advance the screen to actually finish linking.

Ps if you are using safari in private mode you will never be able to finish linking your bank account. There’s no indoor this just an endless log in cycle. Close private safari go back to normal safari to be able to finish that part.

If the app experience is this bad I cannot trust this company to make payments on my behalf , and no chance I’m paying them 5.99 for. A “plus” version of this crap.

Hello Dentite, I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you, get your credit cards added and make sure you can get your bank account linked. You can do so at https://support.doxo.com via live chat support. Best, Lisa

I was originally recommended this app from a friend. At first I used it for just the reminders of your bills which worked amazing. So if that’s all you need it for then great…highly recommend! Then when I moved my business to a bigger location I figured I would use it to schedule payments as well. That is where it all went wrong. I had it set up to pay my water bill. Which it removed money from my account to do and never paid it. Then my car payment was set up through and it says it will take it out x amount of days before the payment is due but psych!!! It’s going to take it out three days before that! So that was fun but the best part was there was nobody to contact. When I finally found an email nobody responded back. Very disappointing!

Hello,

It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Please contact our Customer Support team, which is available on live chat at https://www.doxo.com/w/user-support/. We’d love to hear from you!

I will NEVER again use this app to pay a bill. Our payments to our water bill got sent to the wrong place. We didn’t know it until we found out our water was SHUT OFF at the of the day when our ACTUAL water department closed. I got in touch with the people who ended up receiving the check and they said we were not the only customers who had that happened. Our checks went to another water department in a city about an hour away. They said between the two water departments the customers payments got sent to the wrong water department to where they didn’t live when they paid through the app. One water department said they don’t want on the doxo app anymore but doxo won’t remove them. I called doxo and was told someone higher up would return my call. Still NO CALL. So BEWARE!!!

Hello,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend re-contacting our Customer Care team so that we can investigate this with you and make things right.

You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,
Lisa

This is a third party platform that is not affiliated with any institution you plan on paying. As such, your payments will have fees applied by Doxo even when most of your normal institutions do not if you paid them directly. Some institutions may never receive your payments as they do not recognize Doxo as a valid payment renderer causing your to have to pay your intended institution directly anyway and fight a losing battle with Doxo to get your payment through them back.

Also many of your payments will not be rendered to your desired institution timely, despite advertising as otherwise. This could lead to you receiving additional late notices and calls for late payments and added late fees as well as potential placement with a collections agency or late payment notifications to the credit bureaus resulting in negative marks on your credit that will not go away for 5+ years hampering your ability to get lower interest rates on credit cards and loans, reduce your max limits, or flat out preventing the ability to get one at all.

DO NOT USE DOXO or any other third party payer.

Avoid this app and its website and pay your institutions directly. Refer to the company’s statements for the proper payment website.

REPEAT.... DO NOT USE DOXO!

Hi DJ Gravity,

Thank you for your feedback. We understand your concern about fees and encourage everyone to find the payment options that work best for them. To clarify your point about delivery timing: doxo tells users what date their payment will be delivered before the user completes the payment.

We also appreciate and share your concern for financial health. doxo allows users to pay all their bills online through a single, secure account--simplifying the bill-pay process, saving time, and granting users greater ease with their digital finances. doxo also offers a subscription service, doxoPLUS, that gives users access to five bill-pay protections that guard their financial health, including late-fee protection, overdraft protection and credit protection. doxo also provides free email bill-pay reminders for all users (not just doxoPLUS subscribers).

If you have questions about any of this, we’re happy to help! Please reach out to our Customer Care team at https://support.doxo.com--they're available on live chat.

Best,
Lisa

I began using this site because my garbage service company switched to it for paying the bill.
I dislike this app/website because when I pull up a bill to pay it’ll come up with the date its due, the company it’s going to and box that says “ amount to pay” where you input what you’re paying…yet NO WHERE does it tell me how much is due. Not on the email, not on the website, nowhere. It’s the most bizarre thing. I’m not sure if my account specifically is glitching but this has caused me a lot of trouble in the past week. I am a tech savvy person so believe me when I say I looked everywhere it could’ve been.

Hello,

It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!

Thanks,
Lisa

Since I have started using this system to pay my bills, I have found no issues other than when I am traveling outside my home region. I can select payment method, when the payment is to be made and the amount to pay with just a few clicks. If you are a busy person this system notifies you that you have a bill due and then notifies you when the payment has occurred gives me piece of mind knowing the bill has been paid.

I highly recommend it!

Hi,

Thank you so much for taking the time to write this review. We do our best to serve you well, and we’re thrilled that you’ve been happy with doxo. We're sorry to hear you've faced issues using our service while traveling; if you contact one of our Support agents on live chat at https://support.doxo.com, they'll be able to help investigate what might have gone wrong. We hope to hear from you!

Thanks again,
Lisa

Long time fan of this app now surprised to learn that the company has decided they will just DELETE all my account information and notes from the past nearly FOUR years because they want to change to a bill paying service only. MEANWHILE, they provided NO notice of this deletion from the mobile app whatsoever. And the email sent regarding the deletion from the website talks about email imports and the end of the old “look”. Nothing about DELETION OF DATA.

Huge disappointment that a company would launch itself as a digital filing cabinet, encourage users to upload photos and documents for YEARS, only to suddenly shred all our digital files without our consent. Disgusting, deceptive, theft of data.

Terms of service and privacy policy still state that our data belongs to us. So why’d you shred it? And why are you refusing to give any option to retrieve it beyond manual copy/paste?

Horrific company that used to be pretty awesome. User beware.

BartonAve,

Thank you for your review--doxo takes its customers data security *extremely* seriously, and our protocols protect users from fraud and unnecessary exposure--that said, we hold your data in high regard and vouch for its safety and integrity--please contact doxo support for more help with your issue--

Thanks,

doxo Operations
https://support.doxo.com
support@doxo.com