DQ Texas 4+

Today my husband called in our order, we usually we go and eat at the restaurant. And as always something is wrong with the order. Today when he got home with the order, the drink was supposed to a Diet Coke but they gave us a Dr. Pepper. Always at this place but since it’s only a few blocks away from our house that where we go. We are senior citizens and driving around can sometime be hard. There was another time we went there were about 4 people working in the front area and 2 people in the cooking area. We waited at the counter for 15 minutes and nobody came to take our order or even acknowledge that we were there so we walked out and so did the man waiting in line behind us.

We finally get a way to order ahead on my favorite fast food restaurant app but for some reason when I do, something always goes wrong! The first time I used it, it worked great! However, the next time, I ordered Tacos on Taco Tuesday and did not receive the discount. I was told that you can’t get the discount if you ordered from the app. Then on July 2, I ordered again on app ahead of time. When I get in drive thru line which is very long, I’m told that I have to come inside. I said that I ordered on the app to avoid coming inside. She said it was their policy that mobile orders come inside. I asked was the order ready and she said yes. However, when came inside, it was not!! I could have stayed in the drive thru line ! Because the line was long, by the time I would have gotten to the window, my order would have been ready. What’s the purpose of having the app if we have to go inside? I was trying to avoid being in contact with people because of COVID 19. I’m over 65 years of age!!

Navigating this app is very frustrating. I have many issues with it. First it offers deals as you enter the app but assumes you are at the counter ordering which is not the primary way I use an app. I have not found a way to apply a deal to the order. Second, the screen navigation is poorly labeled and placed. Multiple orders have been erased by people trying to add items only to be thrown back up to finding a location and starting over. Third why when I am supposedly in the app do I have so much screen real estate trying to get me to download the app? When checking out I have one button to proceed as guest; does that mean it doesn’t know I am a rewards member? Finally, the rewards should be based on spend, not visits; a reward that requires me to spend several hundreds of dollars for family dinner to earn a $5 reward is not very incentivizing.