DraftKings Sportsbook & Casino 17+

I get really frustrated!!!

I think the app could be greater than it is now. I do have the updated app and the highest speed internet Wi-Fi but this app lags a lot. Also there is a form of deception when betting on tennis. I bet on point by point basis mostly and there are several discrepancies I have like at the beginning of a match there is no option to bet on the the first point. Also if you don’t watch carefully it will do that or put the game that’s being played below the next game. You think you are betting on game 5 but it’s actually game 6. What’s messed up is you are trying to get your bet on so fast because it’s so slow processing the bets that you don’t want to have your bet rejected. I’ve probably had 85% of my winning bets rejected due to how slow this thing works. Sometimes I can log out and log back in to get it to function better. I like being able to bet on the tennis like this because other apps are not fully like this but I just don’t like the deception look and the lagging in bet processing!!! I’ve screenshot a lot of these things and hopefully people will avoid not being deceived…

Developer Response ,

Please make sure you are on the most current version of the DraftKings mobile app 3.22.1 or greater and your internet connection is strong. When placing a live bet, you will see the odds changing dynamically based on events currently happening in the game. Due to these odds changes, you may notice a slight delay as your bet is processing. Once a live bet is placed, you will see it settle as soon as the outcome is known. DraftKings intends to provide you with the best experience possible. For additional assistance visit https://help.draftkings.com/hc/en-us/requests/new?ticket_form_id=10844 and provide your username referencing this app store review.

Horrible Service

Last summer I had a bet settle as a win and I was given the winnings. The next day I realized DraftKings had gone back and actually taken the money away. I asked them about this and they told me that the bet wasn’t supposed to be up and it was a mistake on their end. This past weekend I meant to put in a prop bet. I usually wager between $10-$30, nothing crazy. Instead of hitting 3 0, I accidentally hit the +100 above the 3, and the 8 instead of the 0. Realizing this wasn’t right I went to delete the number but when I tried hitting the X, it entered the bet anyway. The ticket was for $1,008. I have never come close to betting anything like this and I immediately panicked. I messaged Draftkings through both email and Twitter. Email told me there was nothing they could do and to try and cash out (which was not an option.) Twitter told me to let them know if it ended up losing. Of course it lost, and when I told them this they gave me a “$100 free bet.” I don’t see how $100 in site credit comes even close to $1,008. I think it’s insane that when DrAftKings makes a mistake, they won’t hesitate to go back and take money away from you, however if you ever make a clear mistake, oh well. They have 76 commercials a day about responsible gambling, but when one of their users that has used the app for years makes an honest mistake, they have no problem watching them lose way more than they could afford. A horrible experience that I’ll always remember.

Developer Response ,

Once you have placed your bet and its acceptance has been confirmed, you cannot cancel it. On selected sports, Cash Out is available for pre-game, live, future and parlay bets. For more information visit https://help.draftkings.com/hc/en-us/articles/4405230613011
Cash Out requests might be subject to an imposed delay. Should it happen that during this delay, for whatever reason, either the offer is removed or odds fluctuate, the Cash Out request will not be accepted and you will be notified with an on-screen message. DraftKings reserves the right to offer such functionality solely at its own discretion.
Please contact DraftKings via https://help.draftkings.com/hc/en-us/requests/new?ticket_form_id=10844 with any additional questions. Our trusted and well-trained Player Advocates that specialize in the needs of Sportsbook and Casino players are standing by to assist you.

Shady business

I have never had issues with betting money. I just recently started this last year and was using DraftKings but you for sure lost a customer today. There was a bet they were offering in which they randomly set my limit for 10 but my buddies all had limits if 25. Now I’m not a large better and I don’t bet every day so it didn’t make any sense why I would have a limit personally set so I decided to reach out and got nothing but the absolute run around from Joseph (their player advocate). My answer from them was well our trading team is who’s does that so sorry I can’t give you any more information.

So you don’t have an issue taking my money when I deposit or literally any other time but you decide to draw the line when you have to pay a little back. It’s poor business practices and it’s shady and makes no sense why you couldn’t provide information to make it make sense. You can be sure that if this is how they treat their customers I will do everything I can to reach the people I know on social media and make as many posts as I can online to make people aware of DraftKings shady business practices and atrocious customer service. Feels like if DraftKings is collecting, they want their name out there loud and proud but as soon as something shady happens, they dish it off to the trading team and provide zero information. Pathetic way to do business with people who use your site.