dragy Connect 4+

App doesn’t work

I have tried 3 different devices all on iOS 14.2.1 and not one will connect to a brand new fully charged Dragy device. Multiple uninstall and reinstall of the app and same thing. It shows it connects then immediately disconnects. Returning device. If it doesn’t work out of the box and following instructions then I don’t want to deal with the device when I truly want to use it. Should of read the reviews online and the reviews in the Apple store and saved myself some patience. If I could give the device a zero then that’s what it would get.

Edit: worked with customer service to no avail. Multiple emails with photos, videos and screen recordings later and it still went back. The recommendation from Dragy was to return it. Full refund issued. Waste of time in the end.

Developer Response ,

Thank you for your feedback! Would you please offer some details to help us address this issue, like your phone model and the screen record, and send to support@godragy.com? We appreciate your support!

App needs some work, trying before buying unit

Heard some good things about this unit and app and wanted to see for myself. I got the app 2 minutes before typing this just to see how the interface is and I cannot even get it to open. It keeps telling me I have no internet connection. Obviously some sort of bug/error. If I cannot even open up the app how can I use this product so what’s the use of buying the unit?

Edit: The dev should put some sort of an offline mode because if this thing has issues with internet then it isn’t really usable. Why would it need internet anyways aside from logging into your account. I’m sure you could use all the features without internet connection if such a mode or setting was available.

Edit 2: Just deleted and reinstalled and it loaded but when I got into the main interface the no internet connection error kept popping up.

App Crashes and is Extremely Slow

Although I like the concept of the app, I’ve had problems with the app crashing somewhat regularly and the app performance is pretty terrible. When you try to load your own profile or your performance times, I have no idea what they’re doing but it takes 20-30+ seconds (why can’t you cache some of the data locally - it’s not a ton of data!!). I just tried to check my messages in the app and it repeatedly asks me to log in. The app is borderline unusable - you can log your performance time but accessing it is difficult.

Also, when it records your performance it will give you different slope measurements for the exact same spot. One time it says 0% spot on and the next run from the exact same spot shows invalid bc it’s -1.3% slope. That’s way too much variation.