DrChrono Patient Check-In 12+

I suspect all the reviews for this poorly constructed app have been solicited by the company. I've used drchrono for one year now, and although the main app has improved substantially, there are still quite a few problems, and the registration app still really offers very little to a physician practice.

You still cannot upload your own practice forms, as pdfs, and obtain signatures. The app simply allows you to create an endless list of fields that a patient can type in. The information shows up as an endless list as well, in the demographics tab.

If you'd like the patient to complete the information at home--good luck. Access is confusing and only works on specific platforms (no Firefox). Often, data submission fails in the final step. Half of my patients fail to successfully log in and finish.

A far better patient form and check-in app is from Zoc Doc. 100% success rate from patients, and an alert when the forms have been completed, with form printout options. And the forms have check-boxes, are attractively designed, and have all the fields I need.

I've reported numerous problems with the drchrono check-in app for months, with nothing but promises from the company to make improvements, and so far, I've seen virtually no change.

You need to make On Patient a web portal instead of assuming that patients are going to have a half hour in the office, all of their meds and relevant info on hand, and that the receptionist is going to have an iPad for everyone. It would make so much more sense for this to be an app/web page that patients could log in to on their iPad or computer from home so they can have the time, relevant info and it can save my office the time to do more than just manage the On Patient (procedure) that my receptionist is supposed to perform.
After speaking with customer service back in March, when I signed up, they said it would be an available feature by July... Would really like to see this happen soon because I have had to send the info to my patients as a pdf to print off at home and then bring in (so I can quickly scan over it during the office visit) and then spend an hour entering it into the EHR later that night. This one feature would make my entire practice so much more manageable. Please, please, please make this a priority.

I just downloaded this app because I wanted an online intake form for my massage therapy practice to save paper. In the 15 minutes I've been trying to set up the app and figure it out, it keeps crashing repeatedly. It's not very user friendly at all. I definitely can't use this if it's going to crash while a client is filling out their information, that would look very unprofessional. I hope they improve this soon, because I would love to be able to use something online for intake forms.