Drift is the new way businesses buy from businesses.
Your prospects and customers want help in real-time. With Drift, it’s easy to give them the answers they need, now. Just like you’d text a friend, you can use the mobile app to chat with leads and customers, wherever you are.
Introducing Drift Video - easily create and share videos that start conversations. This release adds the ability to:
- Record and share videos right from your mobile phone that allow people to chat.
- Get notified when someone is watching your video.
- Securely select and limit viewer access to videos.
Ratings and Reviews
MUCH Better (and less cost) than Intercom!
My experience with Drift is MUCH better than any experience I’ve ever had with Intercom in the past AND Drift has a fully-functional FREE version of their app for any small businesses that need this type of solution without sacrificing aesthetic (every other free version of a website messenger aesthetically looks like it was free). Most importantly, Drift’s level of customer service (even for non-paying users) is TOP-NOTCH! We had a slight issue on our website due to the welcome message reverting back to the default ‘placeholder’ text, so I reached out directly through Drift Messenger on Drift’s website and I immediately received a response from a representative named Karla and she helped me in a very quick and efficient manner (and had a great sense of humor to boot!). Thank you so much Karla & Drift - you have a customer for life (and a huge part of that is from the interaction I had with Karla and how nice & helpful she was, so hopefully she is rewarded for doing a great job)!
Great chat s/w
Have compared the software to others available, and this has several benefits, including the fact that they keep track of all of the persons conversation so you can look at them across time, and they allow you to send a copy of the chat transcript to anyone you like. Two things I would like to see that would make it even better . 1. That you’re able to to add an internal note in the specific chat letting your colleagues know the outcome and steps you have taken ( it integrates with salesforce but if your CRM is diffErent than that does not work), 2. allow me to add a note to the sales channel when I forward the transcript
Game Changer for my business and Video in general
This is a game changer in video and email marketing - real-time chat / video hybrid - kudos to Drift - they know where video and new media is headed. Their foresight to develop a software tool to resolve the never ending phone tag and deep sea email inbox dead zone. Video is and will become video mail redesigned by Drift inc. Not only a conversation starter for me and my potential client - I think it will be the beginning of the end for standard emailing , texting , video marketing - now we can get on the path of real true video communication and video proposals.
With Family Sharing set up, up to six family members can use this app.