Drift - Chat & Video 4+

Live Chat & Video for Sales

Drift.com, Inc.

    • 4.6 • 1.1K Ratings
    • Free

iPhone Screenshots


Take your customer conversations and video outreach on the move.

Your prospects and customers don’t want to wait. With Drift, it’s easy to connect with them, now.

- Never miss an important conversation - chat live with your customers and leads anywhere, anytime.
- Record and share personalized videos when you’re away from your desk.
- Get notified immediately and start conversations when a key account visits your website or when an important prospect views your video.
- Automatically schedule meetings from live chat while your customer is engaged.
- See all your recorded videos and chat history in one place.


Record quick personalized videos on the go.
Easily share videos via email, social, or messaging apps.
Track views & get notified on your phone.
Chat live while customers watch your video.
100% free to use.


Talk to your customers, anywhere, anytime.
Track conversations & get notified on your phone.
Drop your calendar to automatically book meetings.
See all your contact details and conversation history.
Filter for the conversations that matter most.
Assign participants, manage tags, and add notes.


Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms – not days later. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable and more human.

What’s New

Version 3.11.5

This update includes reliability improvements for our messaging experience.

Ratings and Reviews

4.6 out of 5
1.1K Ratings

1.1K Ratings

MondaeH ,

Great chat s/w

Have compared the software to others available, and this has several benefits, including the fact that they keep track of all of the persons conversation so you can look at them across time, and they allow you to send a copy of the chat transcript to anyone you like. Two things I would like to see that would make it even better . 1. That you’re able to to add an internal note in the specific chat letting your colleagues know the outcome and steps you have taken ( it integrates with salesforce but if your CRM is diffErent than that does not work), 2. allow me to add a note to the sales channel when I forward the transcript

musicman 5 ,

Game Changer for my business and Video in general

This is a game changer in video and email marketing - real-time chat / video hybrid - kudos to Drift - they know where video and new media is headed. Their foresight to develop a software tool to resolve the never ending phone tag and deep sea email inbox dead zone. Video is and will become video mail redesigned by Drift inc. Not only a conversation starter for me and my potential client - I think it will be the beginning of the end for standard emailing , texting , video marketing - now we can get on the path of real true video communication and video proposals.

666bushdid911¥€ ,

Bad data

Drift has gone downhill in the past 6 months. My entire team has noticed a huge increase in spam, fake users, etc.
I continuously get notified one of my prospects is viewing our webpage and we later come to find it was actually my coworker and it was incorrectly labeling her work computer, that is registered to our company-- as a prospect who lives in another country?? There's no explanation for that...
It has come to the point where our team knows not to trust any information. I'm consistently getting fake alerts of people requesting demos, etc.
Were also starting to get fake spam form fills flooding our inbound team, and it's made it very difficult to get accurate data.
The chat function is fine- but do not trust the data, ever. So spammy.

App Privacy

The developer, Drift.com, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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