Drop: Shop Cash Back & Rewards 12+

Horrible freakin app now. I’m so disappointed by this app I’ve been using it for years with no issues and great things to say. But around April this year I submitted request to withdrawal for gift card and about 3 freakin months later I was refunded my points just to be told they were changing how they do gift cards. So now you can only get gift cards on Thursdays and you have about 30 seconds (assuming your app doesn’t crash) before they “sell out”. You basically won’t get one. I kept trying every week and never got one. So I already submitted my withdrawal in April, three months later was told ehhh no we’re gonna change things, and now I can’t get one. My app constantly crashes when I try. Or they just sell out within seconds. I literally sit on the app 10 minutes prior to the drop time waiting and still I don’t get it on time. It doesn’t add up to me. I think this app is a scam now. And I I don’t trust it anymore. I’ve emailed customer service about my thoughts and they don’t care.. horrible customer service too. What they did to us in April was wrong. Everyone with this app should delete it. Or drop should go back to how it was. This isn’t working!!!

Drop used to be the best for earning cash back by shopping online and playing games. Now it’s an absolute scam and customer service knows it and doesn’t care. They used to have instant gift cards available 24/7. Then they changed the policy to making people wait 60 days for a gift card. At the end of the 60 days they didn’t send the owed gift cards. They sent an email saying the points had been refunded to the drop account. Now supposedly they only release the gift cards on Thursdays at 1:00 pm. Every Thursday at 1:00 pm I am on the app and no gift cards are available. I try to restart the app to be able to buy them and I encounter four minutes of loading screens and network errors. By 1:04 the Drop app says that the gift cards are sold out and they tell you try again next Thursday. How many gift cards are they releasing, one? Drop support won’t provide and help and their cut and paste answers are infuriating. The changes to the gift cards make it impossible to redeem your points. I feel ripped off by Drop every week that I can’t use the now useless points.
I redeemed these points for gift cards back in early May that they were never sent. They have had access to my financial information and shopping history and have failed to provide me the gift cards I earned for almost five months. I strongly recommend you avoid this app and don’t link your accounts. They have become scammers and they need to be shut down.

If I had the chance to give it to zero star, I would have given it with all my heart. To give some context, the app earlier was very good where you had the chance to redeem any gift card at any point at your convenience. But now, with the changes they have introduced. I have been trying to redeem a gift card for four months now, and there is simply no way I can redeem it. Every Thursday at 11:55 am, I log into the app and wait for the timer to end so that I can claim the gift card. As soon as the timer ends, the app shows the redeem buttons, which I click it in a second without any delay. the app then keeps loading trying to check the inventory and eventually it throws the same usual message saying the gift cards are out of stock. This has been happening every week for four months now. I’m sick and tired of using this app. I don’t understand how the gift cards are out of stock if I am clicking it within a second and it’s not just one particular store. I have tried it for all the available gift cards every week and none of them are working. it took me more than a year to collect these many hardd-earned points but now with this change, there is no way for me to redeem it because the app does not let me redeem the gift card, although I am not even a second away from clicking the redeem option.
The app developers need to see this and do something about it. Such a horrible experience using the redeem gift card option.