Drop: Shopping & Cash Back App 12+

I’ve been a drop user for over a year. I play the daily games, complete occasional surveys, and earn points using my debit card. I’ve recommended the app to many people, and I have made over $100 in giftcards. Back around March/April I tried to redeem points for a giftcard, and was informed it would now take 60 days..which kind of stinks, but okay it’s still a giftcard. 3 days before my 60 days is going to be I get an email stating that giftcards are going to available instantly again and all pending giftcards will be refunded back to accounts. So when the day comes my points go back in, and that’s where they’ve been sitting. Giftcards ran out. I figured a lot of people have probably been waiting on giftcards, I’ll wait until the next week drop of cards available at 12:00 on Thursday. 12:00 Thursday comes and I go on my app. It sits on the loading screen about 4 minutes, and then finally loads. I go click on the giftcards, and it won’t load any options just empty white boxes. I reload by 12:06 and giftcards are gone. Extremely frustrating. The app should of thought about prioritizing people who were waiting over 60 days for their first giftcard. So now I have about 51,000 points just sitting there, and I have a feeling they will be for awhile.

I’ve been using Drop for a couple of years now. As another reviewer stated, gift cards used to be “instant” (maybe a couple of days) - very useful. This then changed to 60 days - no problem, still getting your gift card for the points you've accumulated. I had a $50 gift card coming, & after those 60 days, still no card. They released a statement that they were part of the tech banking issue, & had come up with a solution. They would return the points for those waiting on gift cards, gift cards would now be available only in $25 amounts, released on Thursdays at noon, & would be instant again. Great! Except for the last 4 weeks, I try to get into the app (even set an alarm), and it loads for a while, then when it finally loads at 12:03 or 12:05, gift cards are sold out. How???? What???? Last week & this week, I got into the app at 11:58am & kept refreshing. When it would still show gift cards sold out until that date, I got out & got back in. Last week was 12:03 & today was 12:06 - you guessed it….gift cards sold out! I now have 90,000 points (that’s correct 90,000) sitting there without a way to redeem for anything useful.

This was a great app & I used it constantly, but these updates don’t really make it worth it. I’ll wait a few more months to see if I win the lottery of getting a gift card at noon on a Thursday when this new system dies down a little. In the meantime, I won’t be shopping through them to build more points.

Drop used to be the best for earning cash back by shopping online and playing games. Now it’s an absolute scam and customer service knows it and doesn’t care. They used to have instant gift cards available 24/7. Then they changed the policy to making people wait 60 days for a gift card. At the end of the 60 days they didn’t send the owed gift cards. They sent an email saying the points had been refunded to the drop account. Now supposedly they only release the gift cards on Thursdays at 1:00 pm. Every Thursday at 1:00 pm I am on the app and no gift cards are available. I try to restart the app to be able to buy them and I encounter four minutes of loading screens and network errors. By 1:04 the Drop app says that the gift cards are sold out and they tell you try again next Thursday. How many gift cards are they releasing, one? Drop support won’t provide and help and their cut and paste answers are infuriating. The changes to the gift cards make it impossible to redeem your points. I feel ripped off by Drop every week that I can’t use the now useless points.
I redeemed these points for gift cards back in early May that they were never sent. They have had access to my financial information and shopping history and have failed to provide me the gift cards I earned for almost five months. I strongly recommend you avoid this app and don’t link your accounts. They have become scammers and they need to be shut down.